Job Description

Responsibilities:

• Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.

• Provide excellent customer service and determine the needs of the client.

• Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.

• Participate in the development and presentation of proposals for business development.

• Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.

• Establish operations objectives and work plans, delegate assignments to subordinate associates when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.

• Do Root Cause Analysis to identify key AFIs and create action plans / goals to improve

• Efficiently coach associates in meeting the metrics

• Manage and drive performance from the Associates in meeting SLAs and KPIs

• Manage team attrition

• Collaborate with the different support groups - Recruitment, Training, Quality, HR, Workforce - to improve agent profiling and performance

Requirements:

• Preferred: Candidate must possess at least a Bachelor's/College Degree , any field.

• At least 2 year(s) of working experience in the banking/finance field or related is required for this position.

• Analytic

• Results-oriented

• Process-oriented

• Applicants must be willing to work in Eastwood, Quezon City

• Preferably Supervisor specializing in Customer Service or equivalent.

Job Type: Full-timeSchedule:

• Rotational shift

Ability to commute/relocate:

• Eastwood City: Reliably commute or planning to relocate before starting work (Preferred)

Expected Start Date: 08/01/2022