Job Description

:

Application Support Engineer to coordinate first class application support service for cross-functional regional Wholesale Banking applications.

Previous Development or System Administration (Linux, Unix, Oracle) experience preferred, but must be currently operating in an L2 or L3 Support role.

Deliver a 1st class Production Support service Channel\xe2\x80\x99s stakeholders

• Responsible for availability, incident, problem and capacity management for the applications in scope

• Response and resolve incidents, problem and user queries through proper analysis

• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

• Drive technical remediation in line with agreed non-functional requirements

• Evidence continual service improvement of processes and tasks (via automation)

• Ensures essential process / procedures are followed and contribute to defining standards.

• Coach and be receptive to coaching to uplift the team\xe2\x80\x99s and your individual knowledge

• Communicate complex technical issues to business users in a language they understand

• Contribute in effective knowledge management best practices within team and organization

• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Requirements

Minimum 7 years of experience working in Banking IT industry support.

Experience in internet banking applications and mobile banking applications.

• Strong team player. Flexible and being able to manage time effectively.

• Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision

Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

• Strong understanding of ITIL methodology

Essential Technical Skill :-

• 7+ years\xe2\x80\x99 experience with Distributed Technologies \xe2\x80\x93 Unix/Linux, MQ, WebLogic, Java, Oracle, connect-direct

• 2+ years on Batch Scheduler (e.g. Control M, Autosys, Cron)

• 2+ years on Host-to-Host File transfer (i.e. SFTP)

• Monitoring tools like ITRS-Geneos, BMC Patrol & Splunk

• Strong understanding of web application architectures and protocols

• Strong understanding of troubleshooting java application performance issues

• Strong automation skills (primarily using Unix Shell scripting or Python)

• Competency in troubleshooting API calls e.g., GET; POST; PUT, HTTP client online, REST-Client, Postman

• 2+ years\xe2\x80\x99 experience supporting Cash & Trade Management platform

• Hands-On experience in writing / debugging scripts, code, and database queries

• Hands on experience in openSSH, SCP, SFTP Protocol

• Software Engineering & Change Management

• Solid understanding of resiliency and redundancy designs

• Interfaces and Messaging systems

Personal Skill :-

• Ability to work in a team environment

• Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority

• Excellent communication and interpersonal skills with the ability to communicate well at all levels

• Strong problem-solving skills while being process orientated

• Self-motivating and delivery focused individual

• Ability to understand the big picture \xe2\x80\x93 can step back and understand the context of problems before applying analytical skills to address the issues

• Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner

Benefits

What we can offer you

\xc2\xb7 Diverse and dynamic work environment

\xc2\xb7 Work-life balance and support for career development

\xc2\xb7 An amazing life inside the element!

\xc2\xb7 Annual Leave. Medical Leave, Insurance Coverage, Yearly appraisal

Quess Corp