Job Description

is an online gifting platform that helps to connect consumers and companies in Singapore with up-and-coming brands across Asia. Our gift curation focuses on 3 pillars: Proudly Asian, Impact-Driven & Women-Led.

We believe we can make gifting better and build a sustainable business while also empowering up-and-coming Asian brands to grow with ease and confidence.

We\xe2\x80\x99re looking forward to having an enthusiastic and committed Summer Intern join us in making this vision a reality faster.



Key details:

• Internship working hours: Monday - Friday, 10am - 6pm
• Internship commitment: 02 May - 04 Aug 2023
• Internship stipend: SGD800 - 1,000/month

Responsibilities:

Manage end-to-end order fulfillment:

• Order picking & packing, card writing, ribbon tying, shipping label printing, and getting ready for dispatch
• Ensure all deliveries are matched and dispatched timely and with great care
• Provide briefing to delivery agents on how to handle the box, what to take note of at the point of delivery, and other key SOP when they collect the items
• Track delivery status till all the deliveries for the day have been completed
• Coordinate with the recipient/sender/delivery agent when there are delivery issues (eg. the delivery agent is running late, etc.)
• Provide end-of-day daily updates on orders & deliveries status to team leaders
• Alert team leaders on any delivery issue encountered in the day that requires further follow-up with customers
• Ensure the warehouse and workplace are organized and cleaned after each day

Customer & Recipient feedback:

• Follow up with customers for feedback and improvement ideas
• Follow up with recipients to ensure they have received the gift package

Inventory Handing:

• Receive inventory, count incoming stock as per Delivery Order, and organise them in the storage
• Perform monthly inventory count
• Assist team leaders in coordinating with business partners & suppliers for inventory top-up, stock availability checks, and other related projects

Brand & Product Curation:

• Perform research for suitable brands and products in Singapore and across key cities in Asia
• Assist in outreach and onboarding new brands and products
• Assist in curating gift sets for specific festive themes and year-round occasions

Other tasks:

• Assist team leaders with customer support and coordination for both online orders and corporate orders
• Monitor delivery performance & feedback performance trends over time for discussions on actionable improvements
• Proactively propose and implement new ideas to improve operational efficiency and effectiveness
• Support pop-up events as and when required
• Support with social media, email marketing & content marketing as and when required
• Other ad-hoc duties as assigned by team leaders

Who you are:

• Self-motivated, independent, passionate problem-solver
• Able to handle daily operations independently with minimal supervision
• Possess a willingness to learn, stay open to feedback, and adapt fast
• Courageous to drive changes and challenge the status quo
• Have great attention to detail, enjoy keeping things organized, and have neat handwriting
• Show great empathy for customers, recipients, delivery agents, and partners
• Be a proactive and collaborative team player

What we offer:

• Opportunities to make an impact, contribute ideas, and see them happen
• A fast-paced environment that pushes you to grow professionally and personally
• Open, flat structure with the chance to learn about the business directly from the founders
• An inclusive culture that encourages you to be yourself and be bold
• Contribute to the growth of GiftGood as well as up-and-coming impact-drived brands across Asia
• Opportunities to have hands-on experience with in-demand software & tools such as Shopify, Omnisend, and Ahrefs

Application Instructions

Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

InternSG