Job Description

Join NTUC Club in managing and optimizing various operational activities to ensure seamless order processing, coordination and customer satisfaction. Your role will involve collaborating with multiple teams and stakeholders to streamline processes and improve overall efficiency.

• Uploading content based on vendor/internal team\'s requirements onto our website

- Coordinate with internal teams to ensure the process flow effectively

- Resolve any order-related issues or discrepancies

- Participate in testing, quality assurance and user acceptance testing processes

• Data Analysis

- Monitor and analyze events on websites and generate periodic reports to internal and external partners

- Collect and analyze operational data to identify trends and insights

- Utilize data to identify opportunities for process optimization and cost reduction

• Process Improvement

- Identify areas for operational improvement and propose solutions

- Streamline existing processes to enhance efficiency and minimize errors

- Work closely with cross-functional teams to implement process changes

• Customer Support

- Handle IT incidents, including user-reported issues, and provide timely resolution or escalation

- Collaborate with customer care executives to ensure seamless customer experience

- Provide technical support to end-users, including troubleshooting software issues

Requirements

• Bachelor\'s degree in business administration, information technology, operations management or equivalent experience
• Minimum 2 years of experience in eCommerce operations or similar role
• Excellent organizational and multitasking skills
• Analytical mindset with the ability to interpret data and make data-driven decision
• Excellent written and verbal communications
• Preferably with salesforce and basic technical knowledge

-

Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Type

Contract

Job Specializations

,

Company Overview

About NTUC Club @ Downtown East Established in 1986 as the entertainment and leisure arm of the National Trades Union Congress (NTUC), NTUC Club is committed to the social mission of providing affordable recreational experiences of choice for our members and the public.

We also support the Labour Movement and aim to build a more inclusive society in Singapore. This means taking a social responsibility towards our staff, the community, and the environment, which is core to everything NTUC Club does.

Brands and Entities

Our key properties include Downtown East, a lifestyle destination which provides exciting activities and fun facilities for members of the Labour Movement and public alike under one roof. With the completion of the five-year Refreshing Downtown East redevelopment project in 2018, Downtown East now includes the nature-inspired D\'Resort, an expanded water park Wild Wild Wet, a myriad of retail dining and entertainment options at Market Square - E!Avenue and E!Hub, and union engagement amenities MUCE (Membership & Union Community Engagement).

Other brands under NTUC Club include Aranda Country Club, Orchid Country Club, Marina Bay Golf Course, Quebec Leisure as well as clubhouses such as Scarlet City, Happy Days, Jest D\'Place and Union Square.

NTUC Club also engages members of the Labour Movement at their various life stages - nEbO, the junior membership arm of NTUC for youths aged 12 to 25; U Live, the community for active agers aged 55 and above; and U Sports, for sports enthusiasts.

Social Commitment

NTUC Club\'s Family Fun Fiesta (F3) is one of the ways we fulfil our social purpose to ensure no one is excluded from enjoying quality recreational experiences. Held several times a year, F3 provides lower-income NTUC members and their families with complimentary experiential fun at our facilities.

In addition, we also give back to the community by volunteering and working with various beneficiaries. Our staff visited beneficiaries such as Willing Hearts and Singapore Food Bank, to help prepare meals. Together with the Attractions, Resorts & Entertainment Union (AREU), our staff sewed stuffed toys made from socks, with proceeds going to Dignity Mama to enable young adults with disabilities to gain basic entrepreneurial skills and lead independent lives.

If you aspire to be part of the Labour Movement, and believe in our social mission, find out more at: www.ntucclub.com/career.

Additional Company Information

Registration No.

S86SS0105G

Company Size

501 - 1000 Employees

Average Processing Time

26 days

Industry

Hotel / Hospitality

Benefits & Others

Miscellaneous allowance, Medical, Sports (e.g. Gym), Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible Allowance

Be careful

This job ad has not been subjected to our hirer verification process. Proceed cautiously and do your own checks before providing any personal information.

NTUC Club