Job Description

The Sophia Label (TSL) is a Singapore-based lifestyle brand dedicated to creating vegan and cruelty-free products. We design with practicality and minimalism in mind, crafting timeless pieces that blend functionality, comfort, and quiet confidence.

We're looking for a motivated and versatile individual to join our growing team as an E-Commerce & Retail Support Assistant Assistant. This role offers a behind-the-scenes look into the heartbeat of a modern lifestyle brand. You'll support the day-to-day operations that keep our e-commerce, logistics, and retail experiences running seamlessly.
We welcome fresh graduates and individuals who are eager to learn the inner workings of a lifestyle brand,
What You'll Do

• Coordinate day-to-day logistics operations, liaising with shipping partners and managing delivery schedules.
• Support retail duty rostering to ensure optimal retail store coverage and efficiency.
• Handle customer and business inquiries promptly and professionally.
• Oversee order fulfilment, ensuring every parcel leaves on time and with care.
• Liaise closely with our warehouse and retail teams on stock movements and replenishments.
• Assist with inventory counts and tracking accuracy.
• Deliver warm, thoughtful customer service both online and in-store.
• Provide administrative support to the team such as: data entry, document organisation, coordination.
• Participate in brand events and special events as needed.
• Be flexible to assist in retail operations when required, supporting sales and customer engagement.

Requirements:

• Responsible, adaptable, and eager to learn.
• A strong communicator who enjoys helping others.
• Able to multitask and thrive in a fast-moving, hands-on environment.
• Comfortable working both independently and in a small team.
• Basic proficiency in Microsoft Excel, Word, and other office tools.
• Familiarity with e-commerce or retail operations is a bonus.
• Interest in fashion or lifestyle brands is a big plus!

Expected Pay:

• Internship: $800-$1000
• Full Time: $2000-2500

Application Instructions
If you think you are a great fit for the role, do email us at with the subject header "Application for "E-Commerce & Retail Support Assistant". Please state expected monthly pay in the email.

Skills Required