Job Description

The Job

This role is responsible to overseeing the Case Management and Afterlife Memorial Service and for our elderly members.

Responsibilities

Coordinate and oversee all assigned funeral cases, ensuring dignified and timely service delivery. Liaise with families, vendors, and internal stakeholders to manage logistics and documentation. Offer emotional support and information to clients or their families over the phone. Accurately input and maintain funeral case data in the internal database. Ensure timely updates and data integrity for reporting and compliance purposes. Assist with setup, coordination, and on-site duties as needed. Participate in the hotline rotation to respond to inquiries and provide assistance during and outside regular hours. Provide ad hoc logistical and administrative support for community and memorial events organized by the eldercare team.

Requirement

Minimum Diploma in Social Work or related disciplines At least 2 years of relevant experience Mature, independent and compassion in eldercare Good understanding of Social Service and VWO settings Proficiency in relevant software applications for documentation and reporting Must possess class 3 driving licence. * Good command of spoken and written English and Chinese