Job Description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Reporting directly to the Reservation Manager / Assistant Reservations Manager / Reservations Supervisor, the Reservations Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system.
• On a broader scale, Reservation Agent must work closely with all Front Office and Sales & Marketing personnel, and in particular, Sales & Marketing, providing lead advice and constant "feedback" concerning both enquiries and firm reservations.
• The Reservations Agent must work at all times in maximizing the hotel\xe2\x80\x99s occupancy potential, whilst protecting the Hotel\'s business mix.
• The Reservations Agent must at all times maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone.
• To provide efficient and courteous telephone service to guests and callers to create a favorable public image as part of service the hotel has to offer.
• To be discreet. All conversation overheard must be treated strictly confidential and never divulge guest room numbers over telephone.
• The Reservations Agent is responsible and accountable for all operations in relation to the Reservations area of the Hotel whilst on duty.
• All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality.
• You should strive to provide the most comprehensive and accurate information, to telephone callers, guests and other staff and Department of the Hotel.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.

Qualifications

Your experience and skills include:
Guest focused personality is essential

Additional Information

Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

Accor