Job Description

Responsibilities

• To understand clients\' needs, align project objectives with company goals, and ensure the successful completion of projects related to banking applications.
• As an Engagement Manager, you will play a central role in building, maintaining, and enhancing client relationships within the banking sector.
• Client Relationship Management:

• Foster positive relationships with our customers as their primary point of contact.
• Address all client requests and concerns promptly.
• Collaborate with clients to understand their business requirements
• Project Management:

• Help clients implement services and plan projects effectively.
• Ensure that contract terms and conditions are met.
• Track and manage all engagement metrics.
• Manage invoices and bills for assigned customers.
• Business Development:

• Identify upselling and cross-selling opportunities.
• Collaborate with sales teams to expand business within existing accounts.
• Participate in client meetings and presentations.
• Reporting and Delivery Management:

• Provide regular reporting on engagement performance.
• Monitor the engagement and ensure cost-effective project delivery.
• Monitor and manage team and deliverables

• Bachelor\'s degree in business, Finance, or a related field.
• 4-5 years of experience in client engagement, project management, or a similar role within the banking industry.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency in banking applications and financial services.

Exasoft Pte Ltd