Job Description

About Us

Staytion is a Multi-Concept Lifestyle Centre where we integrate Live, Work, Play and Bond. Located directly at MRT station itself, we give members benefits of a space without the hassle of travelling to connect, interact and seek potential networking opportunities with this blooming community.
We are looking for people who thrives in a collaborative setting, facilitate our members with their needs and display Staytion service standards to elevate their experience.
You can meet new people, make new friends and be part of our awesome community where the staff experience is just as important as the customer experience.

Job Purpose

The Engagement Manager will be expected to

• Lead by example by displaying Staytion values on a day-to-day basis and encourage & assist all Engagement Associate to do the same
• Regularly step into the shoes of Engagement Associate to ensure Engagement Manager is felt on the floor.
• Positively influence and maintain the Staytion culture through direct and indirect action as needed
• Take every opportunity to promote Staytion both internally and externally

Responsibilities

• Lead and supervise Engagement Associate so that they are engaged and consistently delivering an exceptional experience
• Facilitate training and induction to ensure Engagement Associate can achieve current role requirements
• Ensure Engagement Associate follow specific systems and procedures and complete checklists fully and on time
• Welcome and serve members in an efficient and friendly manner and provide high level of product and service knowledge
• Develop relationships with members and proactively understand their needs
• Make recommendations to the Operation Manager on how to improve the overall member experience
• Actively promote suite of Staytion programs and products to members and guests
• Work closely with Engagement Associates, manage move-ins and move-outs; ensuring that all new members are fully prepared, and transitions run smoothly
• Identify promising deals with potential members and ensure that your team provides informative, high-quality tours to drive membership sales
• Responsible for a variety of membership sales, packages, negotiations and closing of deals
• Proactively communicate upcoming bookings, programs, customer activity with team to assist in planning and coordination
• Check rosters and ensure breaks are allocated based on member activity.
• Manage members issues and resolve promptly
• Forward all feedback regarding promotions, team members, members experience and complaints to the Operations Manager for review
• Complete Centre operating checklists and ensure that food safety standards are maintained
• Ensure First Aid and other equipment is regularly checked, maintained, and stocked to ensure that safety standards are met
• Ensure the centre are clean and well presented at all times
• Follow systems for stock control and food storage
• Ensure that the presentation of food, beverage and merchandise is of a high standard
• Ensure safe food and beverage handling standards and quality is maintained
• Follow specified F&B systems and procedures and complete checklists fully and on time
• Complete equipment and maintenance audits and required checklists for all areas
• Ensure preventative maintenance is completed in a timely manner
• Ensure required repairs are made promptly using approved contractors

Qualifications & Work Experience

• Diploma from recognized institute and/or minimum 2-year experience in the Customer service, F&B, events and hospitality sectors.
• Fresh graduates will also be considered
• Good communication skills
• Strong organisation skills and ability to multitask
• Effectively handle pressure and problem solving
• Keen eye for details and ability to take initiative

Please also note:

• Able to work on weekends and public holidays
• 5 Days work week
• Training will be provided
• Good career advancement and professional growth within the organisation

Retail and Advertising Solutions & Services Partner

Stellar Lifestyle is the largest managing agent of retail and advertising spaces in Singapore's rail network. We create vibrant transit destinations through continuous innovation and a desire to make our everyday touchpoints better. Our expertise also includes retail mall management, outdoor media & digital advertising solutions, and digital engagement platforms.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter - we take care of you and your well-being. Your Work Matters - your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters - we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence