Job Description

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it\xe2\x80\x99s like to be with an Employer of Choice*. Together, let\xe2\x80\x99s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Be a Part of Something BIG!

Singtel Group IT team, deliver the right technologies and innovative capabilities. We ignite our digital future together as we deliver innovative technologies and capabilities in partnership with our business stakeholders, customers, our partners and each other. We want to deliver solutions that enable inspiration, education, optimism, and connections, allowing people to work smarter as they pioneer, entertain, learn, and dream.\xe2\x80\x8b We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals.

Make an Impact by

• Responsible for supporting and maintaining IT Infrastructure and Application monitoring/Log Analytics platforms as part of the Observability Framework in the organization
• Administration, Maintenance and Support of infrastructure, application Monitoring and log management platforms such as Dynatrace, Elastic and open source monitoring platforms.
• Create new monitoring templates based on business requirements and keep it updated at all times to ensure relevance to business
• Create comprehensive monitoring dashboard and alerting mechanism to ensure alerts reach the respective support group in a timely manner.
• Maintain the reliability, availability, performance and security of Monitoring and Log Analytics Platform and to meet agreed Service Levels
• Assisting with Incident and Change management process as part of the team day to day function.
• Review the configurations of Log monitoring and Management platform and modify it regularly to ensure accuracy of alerts and minimize false alarms.
• Effective communication and liaison with Various Support teams, both within and outside the team
• Escalate potential issues and challengers with each of the tool\xe2\x80\x99s operational and technically capability. Expectation is to work with the Technical teams
• Participation in on-call 24/7 support model to provide high availability of Services and monitoring platforms.

Skills for Success

• Minimum 4 years relevant experience in Operations of IT Monitoring tools and Automation.
• Good general understanding of IT technology, particularly in area of monitoring and Log Management.
• Ability to administer and operate Infrastructure/Application Monitoring and Log Management services platforms such as Dynatrace, Elasticsearch Platform.
• Experience in Administration tasks of Elasticsearch platform such as Pipeline management, Index Management and Maintenance, Watcher rule creations, Shards and Replica shards creations, Logstash modules, Beats agents.
• Experience in rolling out of Application Performance monitoring agents such as Dynatrace agents, elastic Apm agents rollout etc..
• Ability to perform day to day operations for stability of monitoring/logging platforms. Such as Platform upgrades, tech refresh, uplifting of platforms to latest features etc..
• Dashboard creations in Kibana, Dynatrace for quicker insights of monitoring/logging data.
• ITIL implementation experience and using ITIL standard looks such as ServiceNow.
• Experience in using Jira tools such as creating Jira issues, Confluence, Bamboo Pipelines, Bitbuckets
• Basic understanding of Software config management tools such as Puppet
• Ability and experience to work with Windows, Linux/Unix operating system environments.
• Ability to administer the platforms on Cloud hosting platforms such as Azure Cloud, AWS cloud
• Ability to apply knowledge of current monitoring and alerting capability as operations team.
• Ability and zeal to work simultaneously on smaller projects, delivering project milestones, and communicating effectively with a variety of technical support teams
• Sound knowledge on networking terminology, Hardware, Software and Cloud Technologies such as Azure Cloud, AWS cloud etc.
• Provide on-call support, handle BAU activities and respond to production incident tickets in a timely manner.
• Experience with scripting basics such as (Bash, Python, Powershell etc..) and working from the command line in a Linux environment.

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel