Job Description

1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Cen 1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers. Responsibilities To perform 24x7 rotating shift duty for NOC and Network Operations. Provide timely response, escalation and resolution to all incidents, outages and performance alerts Changing of backup tapes based on predetermined schedule Preparation and compilation of team and customer weekly and monthly reports Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc. Inventory Management for physical network infrastructure, x-connect. Provide remote hands service and onsite support to internal and customers Service delivery and troubleshooting on physical and access network infrastructure, provisioning of access layer network service Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required Responsive to troubleshoot and solve L1 Data Center and customer network issues Recommend suitable and relevant network solutions to solve customers' issues Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement Report to Telco Helpdesk for suspected circuit problem. Problem Isolation & Resolution on network equipment or cabling such as routers, switches, network cable, etc To assist on planning and renewing on network infrastructure projects and operations Review and continuously improve SOP for supporting network operation Maintain concise and up-to-date network documentation including: - Network inventories, processes, policies and procedures - Collect and manage the statistics collection and application from the network systems Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports Requirements Minimum Diploma or equivalent qualification in IT related field of study Minimum 2 years in supporting IT helpdesk and Network operation, or related experience in related fields Minimum 2 years practical experience in LAN/WAN implementation which include router & switches setup and configuration. Basic network certification such as Cisco Certified Network Associate (CCNA) is preferred Professional certification in ITIL, Operating Systems and Networking is an advantage Working experience in service provider networks and Data Center is an advantage Basic knowledge and experience with networking protocols, including BGP, MPLS, VXLAN, EVPN and OSPF. Basic knowledge and experience with Structured Network Infrastructure for network Layer 2 & 3 support Pro-active in anticipating and resolving issues in the work environment Customer service acumen and possess a strong sense of urgency Strong sense of responsibilities and accountability in the work performance Rotating shift duty Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands Mediacorp is committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary. Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.