Engineer, Network & Security (l1)
Singapore, Singapore
Job Description
:
- Participate in maintenance standby duty to cover 24x7 support on rotational basis pre assigned by the team lead (L2)- a must
- Ensure SLA Level is achieved every single fault case.
- Ensure escalation is carried out when a fault call is beyond the knowledge of L1.
- Attend to daily call assignment when not in standby during office hours.
- Perform weekend or after office hours duty though not on standby if required.
- Attend to preventive maintenance not limited to hardware inventory.
- Follow up case from opening till closure.
- Update incident tickets properly and promptly.
- Get certifications required to support key customers.
- New assignment by Ops manager
- Basic Cisco and Alcatel switches/routers/wireless knowledge
- Basic network troubleshooting skills on layer 2 and layer 3
- Basic Network Security Knowledge
- Basic Server Administration Knowledge
Skills Required
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Job Detail
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Job IdJD1660358
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned