Job Description

Singapore, Singapore

Company: Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a Part of Something BIG!

We create great technology that can change the future, and we\'re looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data and cyber security teams!

We are looking for candidate to handle the Service Delivery & Operations (Tier 2 & 3) for the systems in Network Analytics Engineering including Data Lake, Networks Probes, Location based system, Analytics system, APIs service, Event Streaming servers. etc. He/she also needs to manage and implement the system integration, security, data protection and IP networking for both maintenance support and projects.

This is a hands-on position and capable to work with different stakeholders in completing the service delivery and operation support. The candidate will be the key contact point and provide hands-on technical guidance to the team in problem solving. He/she will have to handle DataOps, Build & Release and Service verification for the deployment and system upgrade.

Apply , and ignite our digital future together.

Make an Impact by

• Tier 3 Systems SME

• Accountable for Change Management outcomes, executing minor to major software upgrades as well as solution changes independently.
• Responsible to work with vendors and technically debate on optimum solution performance while ensuring robust and cost-efficient architecture.
• Drives use of automation for deployment and implement near real-time alerts for security or critical issues.
• Develop UAT plan and conduct testing for the new features/ bug fixes towards acceptance criteria.
• Develop Method of Procedures (MOP) facilitating Change Management with any system impact.
• Manage project initiatives for sensitive systems with minimal supervision and ability to deliver project within the timeline.
• Tier 2 Systems Administration & Operation Support

• Responsible for overall System Health, Recovery and Security.
• Responsible to manage Classified Keys, which has root access to Sensitive Systems.
• Responsible to drive improvements in System\'s security posture.
• Execute planned night activities for production system signature update and bug fixes.
• Ensure the System / Service uptime to the SLA.
• Drive daily system health check and monitoring and reporting on daily basis to Director, and raise any issues observed with vendor, follow-up to work on the fixes.
• Resolve Trouble tickets independently and resolve data dispute issues within SLA.
• Manage Vendors and conduct recurring operations reviews to track the Tickets SLA.
• Prepare report for monthly Operations meeting with Senior Lead/Director.
• Prepare report for quarterly Operation review with Senior Lead/Director.
• Drive quarterly system audit reviews and highlight any abuse on subscriber or sensitive workspace user activities in meeting with Senior Lead/Director.
• Manage System Security

• Management of Anti-Malware systems and perform monthly scanning for any security threats and system administration and perform monthly scanning for systems.
• Analyse security reports from Anti-Malware scans, determining best course of action.
• Managing the implementation and provisioning of firewalls, switches for the Department systems.
• Administrator for the firewalls and perform the quarterly review for the rules to ensure the system defence-in-depth and security.
• Support InfoSec and implement Security Governance initiatives

• Manage PIAM (Physical access and Identity management) for the user account administration to improve security and avoid manual password changes/management and control and keep track of the elevated privileged user accounts logins.
• Manage, Deploy and Operate a Centralise log server to store all logs and process to expeditiously support investigations into security incidents.
• Manage, Deploy, implement, and operate vulnerability scanning tool and analyse reports and closely working with security governance and planners to conduct remediation activities which he/ she will perform.
• Achieve zero SL1 and cyber-security incidents and to resolve trouble tickets within the given SLA. Represent NAE as member of NSC Security Rep and ISMS Networks Security working Committee.
• Support Incident Management and provide timely update to the Management and accountable for the RCA of the managed platforms.
• Maintain high level of Data pipelines and system availability (Data Integrity & Systems 95%+)
• Ensure operational processes for the respective systems are well documented. This includes system inventories, solution doc, IP/Network design, SOPs etc.
• Update NAE systems to the latest stable Software version. Keep the system updated with the Periodic patch updates (OS, software, Firmware, Switches, Firewall) - Half yearly/yearly.
• Conduct monthly operations review and quarterly Audits on time and Tickets resolution within SLA.
• Ensure no gaps in security monitoring. Perform bi-weekly Antimalware signature updates and monthly Scans. Complete and report IOC scans and security patches to network Security Operation Centre. Support various security initiatives to achieve full audit compliance.
• Use Ansible and scripting (or equivalent) to automate system operations.
• Manage Service Delivery for the deliverables from either in house development team or vendors.
• Perform system and data recovery, follow-up with vendor and development team for in house solution / patches deployment to close off the interim and long term fixes for the incidents or bug.
• Continuous improve the operation process for operational excellence and zero-touch operation.

Skills for Success

• Degree in Engineering or IT
• More than 3+ years of relevant experience
• System administration
• System integration
• Big data and data warehousing operations.
• Hadoop and Spark (or equivalent)
• Python, Linux/Unix, Ansible automation, Shell Scripting
• Kubernetes, Docker, serverless functions, APIs and Kafka bus
• Network and Security design
• Good to have

• Redhat architect certification, Cloudera CDP certification,
• Cyber security (CISSP) certification
• Deep knowledge of mobile and broadband network technologies
• Communication and presentation skills
• People management skills

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits

• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel