Job Description

Summary:

The ENGINEER will be responsible for managing and supporting accreditation services to run the calibration and testing laboratory service as a profitable business segment. He/she shall have experience and demonstrated Knowledge, skills and abilities as listed below

KNOWLEDGE / SKILLS / ABILITIES: (essential Requirements)

Knowledge of developing new calibration and Testing methods based on the international standards. Knowledge of Metrology field (Electronic, Electrical, Temperature, Mechanical, Dimensional and Mechanical Testing) - both In-House & Site Calibration (including overseas Site Jobs) Knowledge of developing the current state/future state for the calibration department. Knowledge in internal/External auditing, objective evidence assessment, and risk-based decision-making. Knowledge of writing skills for SOPs, audit reports, and compliance documentation. Ability to clearly explain complex concepts to technical staff, management, and external auditors. Knowledge of statistics and the ability to apply them in developing and documenting test or calibration uncertainty budget tables as per national and international standards. Metrology laboratory practices and calibration data collection, familiarity with national and international standards, is also essential. Knowledge of Critical Thinking & Problem-Solving: Ability to analyse complex quality and compliance issues, identify root causes, and implement effective corrective actions. Proficient in quality management software, document control systems, and data analysis tools. Familiarity with word processing, spreadsheets, and database software. Ability to manage multiple priorities, meet deadlines, and maintain structured documentation. Attention to Detail: Strong ability to detect nonconformities, inconsistencies, and process deviations. Ability to work effectively with individuals from varied professional and cultural backgrounds

Key Duties and Responsibilities - Technical & Development

To support all calibration operations, including In-House and Site. Develop a clear and attainable vision for calibration service delivery. Review analyses of activities, costs, operations, and forecast data to evaluate performance. To support and monitor the implementation of new service initiatives and drive accountability for results. Optimise customer loyalty through effective service delivery and collaborative methods. To assist with customer escalations and monitor resolutions to meet expectations. Participate in customer meetings to ensure alignment and satisfaction. Work with direct reports to ensure completion of service delivery activities for new customers. To support and monitor the budget and uphold financial discipline to meet financial objectives. Support new opportunities and ensure commercial alignment with customers. To support leadership in formulating and administering company policies and best practices. To support building professional development plans and facilitate growth opportunities. To support the establishment of challenging individual and team performance goals that align with organisational strategies. Supervise laboratory operations to ensure precision in the calibration and testing process for the customer's equipment. Ensure all set product quality targets are met and deviations from target quality standards are promptly identified and rectified. Liaise with process control operatives with regard to the quality control parameters for calibration and Testing process. Ensure preventive maintenance is carried out on laboratory equipment and practical housekeeping is conducted in the laboratories. To support the preparation of the annual calibration schedule and ensure calibration is carried out on laboratory equipment as scheduled. Provide overall support and strategic direction to the Sales, Technical and Quality team. Provide periodic reports on the activities and performance of the laboratory function for the attention of the technical manager. Perform any other duties that the technical Leads may assign.

Key Duties and Responsibilities - Quality

Maintain and continuously improve the QMS in compliance with ISO 9001 and ISO 17025. Ensure document control and proper recordkeeping for policies, procedures, and work instructions. To support and monitor quality objectives and key performance indicators (KPIs). To ensure the lab meets all ISO 9001 and ISO/IEC 17025 accreditation requirements. To support the accreditation audits, external assessments, and regulatory inspections. To support and plan, execute, and document internal audits to assess compliance and identify risks. Investigate nonconformities, implement corrective actions, and verify effectiveness. To support the root cause analysis (RCA) and continuous improvement initiatives. Ensure personnel involved in testing and certification are qualified, trained, and competent. Maintain training records and competency assessments. Identify, assess, and mitigate risks to testing validity and certification decisions. Promote continuous improvement initiatives in test methods, certification processes, and quality practices. Implement Failure Modes and Effects Analysis (FMEA) or similar methodologies where applicable. Address customer complaints and ensure proper investigation and resolution. Communicate quality system updates and compliance status to management. Work with technical Leads to ensure test and certification results are accurate and reliable. Perform any other duties that the technical leads may assign.

Eligibility Criteria:

Must be a Diploma / BE / B. Tech in Electrical or Electronics & Communications, or it's equivalent/above in any Engineering field. Must have overall experience of 2 to 5+ Years. Familiar with ISO 9001 and ISO 17025 Calibration Quality System Requirements and certifications. Troubleshooting techniques Able to work in a fast-paced environment. Ability To Work Under Pressure. Ability To Manage Multiple Tasks and throughput tasks Will be expected to be involved in the project at Jurong Island or overseas Travel - 90% (Local & Oversea) within the short notice period Able to commit to club hours, weekends and public holidays. Rotational shift- Monday to Friday or Wednesday to Sunday. Able to commit to irregular working hrs - 6 am to 2 pm (rotating shifts) No weekend off day
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