Job Description

Zendesk is looking for an Engineering Manager who is passionate, motivated and driven to make an impact for the future of customer support! You will be working on exciting problems of establishing a platform that provides crucial integration to make the omnichannel messaging experience possible.

We are seeing a seismic shift in how customers want to interact with businesses. Instead of sending an email or waiting on hold on the phone, more and more customers want to get support from a business in the same way they talk to their friends and family - over messaging applications. Messaging is the future of customer service and one of Zendesk\'s key company goals for 2023 is to ensure that every business can enable messaging channels for their customers!

This position will be focusing on leading a full-stack engineering team that is responsible for powering the new messaging capabilities that connect admins, agents and end-users through Zendesk\'s Messaging platform. As a Manager, you\xe2\x80\x99ll utilise both your leadership and your technical expertise to guide and enable our team of experienced Engineers.

You\'ll be involved in all phases of the software development lifecycle, working in a dynamic, agile development methodology. As a leader of these efforts, you\'ll not only facilitate problem solving and feature delivery, but also ensure that our team maintains the reliability, scalability and observability of the overall systems. Being a part of this journey, you will work with teams in San Francisco, Melbourne, Montreal as well as other teams in Singapore, to tackle responsibility and provide the needed components and services so the products can operate on top of it.

What you get to do every day:

Leading the team in design, code and delivering scalable and reliable backend platform systems that support our company strategy

Setup the needed things to make sure team is driven and unblocked

Identifying growth plans for your team members, so they have a career path

Collaborate with Product team and Tech Leads to identify our roadmap and formulate meaningful plans

Ensure scalability, performance, maintainability and security of the technical platform in collaboration with ops teams

Representing your team in collaboration with other teams

What you\'ll bring to the role:

Practical web development skills you are able to apply in a large, well-established code ecosystem.

Experience managing and leading diverse software engineering teams

Collaborate closely with the Product Manager and the Tech Lead to co-own and prioritize the technical roadmap. Be accountable for the delivery of the roadmap by the team.

Strong technical skills and experience with a server-side technology: one of Java, Python/Django or NodeJS

Systematic problem solving approach, coupled with a strong sense of ownership and drive

Outstanding all-round communication skills and ability to work collaboratively

Stretch beyond your role and become a key contributor to better working practices across Zendesk.

Preferred:

BA/BS degree or equivalent experience; Computer Science or Information Systems degree preferred

Strong foundational knowledge of algorithms and data structures

Solid understanding with Kafka and Kafka Streams

Knowledge of modern JavaScript frameworks, especially React using Redux and Apollo Client

Tech Stack

Java, Python, Javascript

Redis, Mysql, AWS Aurora

Apache Kafka

Docker, Kubernetes

Culture and Perks

We have 300+ staff in our Singapore office which is home to our highly successful chat product. We approach work with calm, focus, a sense of humour whilst keeping sane working hours. You will work with encouraging peers that truly care about our customers and deliver value for them. At Zendesk, we also have a culture where ideas come from the bottom up - we have yearly company hackathons!

Perks include competitive remuneration, flexible working, medical insurance coverage for you and your family, mobile phone allowance, home internet reimbursement, WFH equipment budget, and 4 months parental leave, and many more to come!

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences\xe2\x80\x94and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you\xe2\x80\x99re collaborating from your home office, a Zendesk workspace, or the kitchen table, you\xe2\x80\x99re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we\xe2\x80\x99re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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