Job Description

"Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams!\xe2\x80\x9dMake an Impact byDC Operations Management

• Ensure incidents are responded and attended to or escalated for 2nd/3rd level resolution based on criticality, impact and SLA.
• Lead BCP exercise and be the 1st level incident responder.
• Customer Request fulfilment and system management such as Electronic Visitation Management System
• Remote Hand support for \xe2\x80\x93 media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP.
• Manage equipment movement, asset tagging, labelling and tracking.
• Perform shift duty to support 24x7 DC Operations

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
• Update and maintain all DC related documentation, including reports generation where needed.
• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
• Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)

Incident / Change / Customer Management and other requirements

• Manage Incidents and Closure, including Root Cause Analysis on incidents.
• Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance.
• Liaise with internal and external customers and ensure that customers\xe2\x80\x99 contractual service level agreements are met.
• Perform other duties such as access clearance and participate in projects as required.

The main duties and responsibilities will be subjected to review when there is change in business requirements and scope of work.Skills for Success

• Minimum Technical education (e.g. ITE) in Engineering.
• Team player who is also able to perform independently.
• Well organized and able to reschedule priorities as circumstances change.
• Good communication skills (both verbal & written)
• Analytical with good problem-solving skills.
• Positive attitude and Proactive

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs

Your Career Growth Starts Here. Apply Now!

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