Job Description

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Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.

We are looking for an intern to join us from December 2022/January 2023 onwards, for a 6-7 months commitment. Please indicate your availability, i.e duration and starting date in your application.

The successful candidate will be tasked to support and deliver Quality Excellence to customers via (i) fast and effective resolution of customer quality for all product ranges, (ii) determining recurrence and severity of customer issues, support containment, root cause analysis, correction, and prevention actions in country.

What will you do?

Handling Customer quality inquiries and issues to eliminate dissatisfaction

• Manage a reliable process is operating to solve customer quality complaints fast and effectively including warranty returns and replacements
• Escalate customer issues to the right organization whenever needed and support collaborative resolution in the customer's best interest
• Ensure all customer issues are regularly analyzed to identify top issues and launch projects to prevent them
• Collaborate with other organizations to contain, correct, and prevent problems affecting customers
• Coordinate execution of containment actions for known problems
• Usage of Issue to Prevention (I2P) process and systems to drive fast resolution

Projects hand-over and DLP /warranty support

• Key member to the handover process from projects team to quality and services team with proper documentation and installed based information
• Join site visits, meet customers to address complaints and present resolutions
• Tight coordination and follow up with factory and experts for resolution
• Review Technical Analysis report before presenting to customers
• Coordinate Experts intervention whenever required

What qualifications will make you successful?

• Bachelor’s in Electrical / Mechanical Engineering or other Engineering courses
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  Knowledge in Engineering fundamentals is essential
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  Proficiency in Microsoft Office Applications, especially Excel
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  Good analytical and problem-solving skills
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  Good communication skills to be able to work with multiple stakeholders

(External) English Qualifications:
What's in it for me?

• Competitive internship allowance
• Flexible work arrangement - flexi-hours, office hoteling
• Medical coverage
• Blue Sky Friday

...and more!

Let us learn about you! Apply today.

(External) English Company Boiler Plate:
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.