Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Duties & responsibilities

• Primary responsibility is to assist in managing facility services that includes but not limited to HVAC systems maintenance, building & facility maintenance, Fire and Life safety Systems, as well, JLL subcontractor management programs in a best practice environment by ensuring all service activities and documentation is compliance with good documentation practices (GDP), quality compliance requirements, and applicable standard operating procedures.
• Assist in the day-to-day maintenance execution of the HVAC, internal facility, external facility, and electrical systems.
• Assist with any technical issues arising from an incident, near miss, good catch, investigation, or other circumstances which require a facilities maintenance expertise.
• Comply with all requirements of the client contract and meet or exceed key compliance requirements.
• Ensure compliance of all regulatory laws and guidelines are met in accordance with SOP\xe2\x80\x99s.
• Adherence to the mandated change-control procedures as they relate to best practices and EHS requirements.
• Assist the FM in meeting or exceeding site key performance indicators (KPIs); monitor service level to identify potential off-track areas and plan corrective actions accordingly.
• Assist in the day-to-day facility operations including but not limited to maintenance, repair, and project management support (including pre and post event set-up).
• Works with site team to inspect building and equipment to ensure suppliers are meeting contractual agreements.

• Assists in the completion of the facilities operation\xe2\x80\x99s audits and assessments.
• Recommend continuous quality improvement practices and look for business efficiencies.
• Support Business Continuity Planning activities and participate as a key team member in responses to emergency situations. 24/7 emergency call support and site attendance as required.
• Ensure alignment and compliance to established policies and standard operating procedures for the management of the client\'s critical environment (CEM)
• Ensure client satisfaction with delivery of facility management services and provide support in monitoring and increasing customer satisfaction.

Key Competencies

• Able to multitask and resolve multiple requests simultaneously.
• Adequate interpersonal skills to manage diverse range of service providers and client representatives.
• Good people skills and ability to interact with a wide range of client users and demands.
• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions.
• Demonstrated experience with continuous improvement initiative.
• Good communicator, confident, friendly, engaging.
• Able to relate to different stakeholders of the organisation.
• \xe2\x80\x9cCustomer first\xe2\x80\x9d mind set

Key Measurables (KPIs)

• Workplace Pride
• Workplace Productivity
• Employment Agreement
• Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client

Behavioural Competencies1. Leadership

• Work towards objectives unsupervised
• Be willing to assist and mentor colleagues.
• Taking ownership of any work-related issues

2. Personal Effectiveness

• Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace.
• Contributes via regular feedback, to the overall performance of the delivery team.

3. Decision Making

• Be able to make difficult decisions and resolve problems or improve operations.
• Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client

4. Relationship Building

• Promote open, constructive, and collaborative relations with team members and clients.
• Proactively build rapport with other functions to ensure seamless delivery of service to client.

5. Communication

• Listens effectively and communicate through actions and example. Has good written and oral communication skills

Location:On-site \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Jones Lang LaSalle