Job Description

Join PlayFACTO School as an

Enrichment

Programme Coordinator,

where you'll play a crucial role in ensuring seamless communication and support for our customers. If you have a passion for delivering excellent service and possess strong organisational skills, we'd love to hear from you!

You will be working at HQ & Centres near to home!

:

Attend to all customer enquiries with professionalism and efficiency Promptly disseminate accurate information regarding our programmes and services Disseminate information promptly to internal stakeholders to ensure smooth operations Develop a strong understanding of our offerings to provide clear and helpful guidance Support administrative tasks and ensure smooth operations within the department and centre Manage payment collection, invoicing, and fee tracking for enrichment programmes Maintain accurate records of student enrolment, payments, and outstanding fees Organise logistics for local and national competitions with the internal department Uphold a high standard of customer satisfaction through excellent communication and service

Job Requirements:

Able to commit to weekends for Enrichment support / training for Competitions Proficient in spoken and written

English and Mandarin

(required to liaise with Chinese Enrichment stakeholders and parents) Enjoy working with children and in a child-focused environment Prior experience in

customer service

or

administration

is preferred Strong organisational and administrative skills, with attention to detail Able to multitask and prioritise effectively in a fast-paced setting Proactive, dependable, and confident in handling parent interactions and resolving issues
If you have what it takes to excel in this role, we'd love for you to be part of our team!

Job Types: Full-time, Permanent

Pay: $2,000.00 - $3,000.00 per month

Benefits:

Additional leave Employee discount Professional development
Work Location: In person