Job Description

It's never been a more exciting time to join Vistra.At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business - to help our clients achieve progress without friction.But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that.We have an exciting opportunity for you to join our team as an Enterprise Service Management (ESM) - Director in our Fund Solutions team. Reporting to the Enterprise Service Management Lead - Funds, this is a full-time and permanent position based in our Singapore office.The ESM is responsible for building and maintaining strong service delivery relationships with high-value accounts. You will serve as the primary point of contact for customers, strategically focusing on managing the client service delivery objectives, whilst maintaining high levels of client satisfaction.This position would be ideal for someone who is solution driven and excited by the potential of growing within the business, as we look to solidify our position as market leaders as fund service provider.As the single point of client contact across the Vistra Group for fund client relationship and service delivery, our team has strong expertise in supporting bespoke client service solutions. You will help manage our clients' journey as they move into new markets and regions, proactively identifying issues and developing client focussed solutions. This role brings a broad range of responsibilities inclusive of both hands-on contributions and opportunities for broader leadership.Key responsibilities:

• Foster and build meaningful long-term client service relationships with assigned Fund client accounts.
• Support a strategic plan for overall book of business to ensure service delivery objectives are met, providing input into the individual strategic account plans for priority customers.
• Foster a deep understanding of customer needs and proactively apply product and business knowledge.
• Coordinate with the jurisdictional operational team to ensure service delivery team is executing at the local level and stay informed of any issues that need to be escalated.
• Develop client strategy unique to each client and then formalising steps to approach a client with tailored solutions to their challenges and maintain an overview of the client's activities.
• Collaborate with functional teams to ensure we are maximising opportunities to cross sell into existing clients.
• Maintain risk and compliance standards in client portfolio, in collaboration with Compliance team
• Oversee client activities to introduce solutions to client's problems proactively and challenge the status quo to bring clients the best solution.

Key requirements:

• At least 8 years of client service delivery of operational fund experience
• Demonstrated ability to communicate and manage strategic high value client accounts
• Proven experience and success in a similar RM/sales/business development role
• Proactive, self-motivated leader with ambition, energy and drive
• Excellent communication and client management skills.
• Quickly able to build relationships and gain trust of clients
• An expert at creative proactive problem-solving
• Strong team player that embraces collaboration
• Able to prioritise and ensure agreed timelines are adhered to
• Ability to identify issues and bring in experts to solve client issues

Company Benefits:At our Singapore office, we believe in putting our employees' well-being first! We offer a flexible hybrid working arrangement and birthday leave.Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!Location:SG

Vistra