Job Description

Responsibilities

Provide functional and technical support on ERP System to internal and external stakeholders (support consultant role) Diagnose and resolve Level 1 and Level 2 hardware and software issues Work across teams to gather details of issues, escalate issue to Level 3 technical support team, and follow up until issue is resolved System testing and on-site support for upgrading projects Log and keep records of customer queries

Requirements

Diploma / Degree in Computer Science, Accountancy or Enterprise Resource Planning Experience in ERP System - Finance and Supply Chain Management module At least 2 years of experience in the related field is required for this position, accounting knowledge is preferred Good communication skill, have a natural disposition towards providing excellent customer service and independent in taking ownership of solving issues Strong aptitude for learning new technologies, and willingness to learn IT Savvy Excellent team player and able to work in multitasking environment * Proficient in written and spoken English and Mandarin as there will be a need to liaise with Mandarin speaking clients