Euc Engineer L2

East Coast, Singapore

Job Description


EUC Engineer L2 Brief Description: End-User Support, strong in supporting all Windows, iOS, and macOS systems, applications, and networking related. Responsibilities

  • Basic help desk resolution and service desk delivery.
  • Routine System administrative activities
  • Resolve incidents escalated by L1/Helpdesk as per the agreed SLAs and timelines. They usually have a Run-Book/KB which they can refer to for immediate resolutions. They are also supposed to coordinate with any other support or dependency groups in case the incident has any linkage.
  • Troubleshooting for Alert logs files, transaction logs and backup logs.
  • Troubleshoot End to End User Devices
  • Run the backups, recovery errors, respond to the request regarding the restoration of the DB
  • Responsible on making backup tapes schedule and changes.
  • Monitor the metric alerts, performance-related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query.
  • tuning
  • Acknowledge the request for DB stop/start, user creation and grant specific data access to user.
  • System upgrades/migrations
  • Making sure Inventory is updated.
  • Escalates the problem to next level/Vendor.
  • Good working experience in iOS devices ( iPad, MacBook, & iMac )
Requirements
  • Higher Nitec and above in Information Technology or related field
  • Provide IT technical service desk and onsite support for end-user services
  • Support desktops, notebooks, printers and other hardware components.
  • Minimum 3 years of IT (EUC) relevant experience in Apple products, applications and networks.
Contract Type: 12 Months (Renewal)
Salary: SGD2,800 to SGD3,500
Location: East Coast, Punggol
Working Hours:
i. Mon \xe2\x80\x93 Fri 8:30 am to 4:30 pm (onsite), Sat 9:00 am to 1:00 pm. (onsite)
ii. Mon \xe2\x80\x93 Fri 10:00 am to 7:00 pm (onsite)
Commencement: Immediate Job Types: Full-time, Contract Contract length: 12 months Salary: $2,800.00 - $3,500.00 per month Schedule:
  • Monday to Friday
Work Location: In person Job Types: Full-time, Contract
Contract length: 12 months Salary: $2,800.00 - $3,500.00 per month Work Location: In person

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Job Detail

  • Job Id
    JD1401018
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    East Coast, Singapore
  • Education
    Not mentioned