Job Description

We are seeking a seasoned and visionary EUC (End-User Computing) Operations Lead to own and evolve the digital workplace strategy. This is a strategic leadership position where you will be responsible for the entire end-user experience, from defining the technology roadmap to leading the team that delivers exceptional day-to-day support. You will play a critical role in ensuring our EUC services are secure, innovative, and seamlessly integrated, enabling our workforce to perform at their best. If you are a strategic leader with a deep technical foundation in EUC and a proven track record of managing large-scale services, we encourage you to apply.

Key Responsibilities:

Strategic Leadership: Develop and execute the long-term EUC strategy and roadmap, ensuring alignment with business objectives and digital transformation initiatives. Team Management & Mentorship: Lead, mentor, and develop a high-performing EUC team, fostering a culture of continuous improvement and excellence in service delivery. Service Ownership: Oversee the delivery, management, and lifecycle of all end-user services, including: Desktop & Laptop environments (Windows, macOS) Virtual Desktop Infrastructure (VDI - Citrix, VMware Horizon) Mobile Device Management (MDM - Microsoft Intune, Jamf) Collaboration & Video Conferencing tools (M365, Teams, Zoom) Vendor & Budget Management: Manage vendor relationships, including System Integrators, and oversee the EUC budget, procurement, and hardware/software lifecycle. Project Leadership: Oversee critical EUC projects from initiation to delivery, including OS migrations, hardware refresh cycles, and new technology implementations. Security & Compliance: Ensure all EUC services adhere to strict security policies, compliance standards, and audit requirements. Stakeholder Engagement: Collaborate effectively with IT security, infrastructure, and business leaders to drive innovation and seamless service integration.
Qualifications & Experience:

Bachelor's degree in Computer Science, IT, or a related field (Master's degree preferred). Minimum of 20 years of progressive IT experience, with at least 10 years in leadership roles directly managing EUC/Workplace Services teams. Must have worked with a System Integrator company. Deep, hands-on expertise with core EUC technologies: Operating Systems: Windows 11, macOS Device Management: Microsoft Intune (must-have), Jamf (strongly preferred) VDI: Citrix and/or VMware Horizon Collaboration Suites: Microsoft 365 Strong financial acumen with experience in budget planning and vendor management. Solid understanding of ITIL frameworks and service management principles. Excellent leadership, communication, and stakeholder management skills.
What We Offer:

A leadership role with significant impact on the company's digital workplace. The opportunity to define and drive EUC strategy for a large organization. A competitive compensation and benefits package. A professional environment that values innovation and career growth.
Job Type: Full-time

Pay: $18,000.00 - $22,000.00 per month

Work Location: In person