Job Description

Date: 21-Aug-2022 Location: Kent Ridge Campus, SG Company: National University of Singapore

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.
We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.
As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.
https://nusit.nus.edu.sg/

You will join the IT Shared Services team in working across a broad range of technologies and liaising across multiple areas of the business to support incidents, problems and requests. You will answer IT requests via phone, email and IT Ticketing System.
You will be part of the End-User Support team that is responsible to manage the day-to-day support for faculties, schools and departments. You will be responsible for end-user devices and provide effective technical support to our end-users.
Duties & Responsibilities

• Provide effective and timely day-to-day end-user device support, advice, guidance and diagnosis, and timely problem resolution.
• Maintain PCs/laptops, mobile devices, IP phone systems, printers and peripherals, etc.
• Support the use of end-user devices such as PC, laptops, tablets and mobile devices running on MS Windows, Linux, Mac OS, iOS, Android, etc.
• Support the use of IT applications such as O365, Faculty software and utility applications e.g. Adobe, Zip, etc.
• Provide technical consultation and advice to users on End-User devices.
• Work closely with technical teams to provide technical solutions.
• Lead the support team in the area of end-user computing devices, such as sourcing solutions independently and resourcefully and sharing them with the team, providing technical advice for team members, etc.
• Provide support to the administrative team during the audit of IT equipment
• Work with the administrative team to ensure the asset list is up to date.
• Optimise/enhance workflows for the team.
  

Qualifications

• Diploma in Computer Science / Information Technology / Software Engineering or equivalent
• 3 – 5 years of Technical Support Experience in troubleshooting and resolving issues with MS Windows Operating Systems, Linux, Mac OS, iOS, Android and security vulnerabilities.
• Strong knowledge of operating systems such as MS Windows OS, MAC OS, and standard office productivity software such as MS Office, Adobe Suite, etc.
• Good knowledge of basic networks, security, printers, desktops/ laptops/mobile devices, endpoint security and imaging.
• Good customer service, communication and problem-solving skills.
• Experience in team management is preferred.

Covid-19 Message

At NUS, the health and safety of our staff and students are one of our utmost priorities, and COVID-vaccination supports our commitment to ensure the safety of our community and to make NUS as safe and welcoming as possible. Many of our roles require a significant amount of physical interactions with students/staff/public members. Even for job roles that may be performed remotely, there will be instances where on-campus presence is required. Taking into consideration the health and well-being of our staff and students and to better protect everyone in the campus, applicants are strongly encouraged to have themselves fully COVID-19 vaccinated to secure successful employment with NUS.

More Information

Location: Kent Ridge Campus Organization: NUS Information Technology Department : ITSS Employee Referral Eligible: Yes Job requisition ID : 16932