Job Description

Order Management & Fulfillment Coordination o Creation and processing of sales orders and delivery orders daily o Keying in sales report dailyEnsure returned delivery orders are endorsed and scan to finance for billing Generating of packing list for production team


Proactive Customer Communication & Support o Act as the primary point of contact for customer inquiries, feedback, and complaints, striving for first-contact resolution.Proactively communicate order status updates, potential delays, or fulfillment challenges to customers. Resolve delivery discrepancies (e.g., shortages, wrong items, basket collection issues) in a timely and customer-centric manner. Providing product or service information to both internal and external customers Informing customers promptly for unfulfillment items and offering alternative solutions (e.g., substitute items, rescheduled delivery).


Production and Logistics Liaison o Liaise directly with logistics and warehouse teams to resolve missed items or delivery exceptions.Coordinate with logistics for specific delivery timing requests to meet customer expectations. Communicate unfulfillment issues to the production team and track resolution. Inputting of delivery routes for 3PL planning daily Generating of picking list for drivers daily Creation and maintaining of BOM in SAP Keying in of month end inventory counting, and assist with reconciliation Executing SAP transactions (purchase requisitions, goods issue, goods receive, production checklist)


Forecast & Demand o Monthly production forecast according to menu or demandAssist with inventory reconciliation and contribute to month-end reporting related to stock levels affecting fulfillment. Execute essential SAP transactions on time (e.g., purchase requisitions for fulfillment materials, goods issue, goods receipt) to ensure smooth operations.


SAP (Master Data) o Filling up of master data template for customer creationCreation and extension of materials Updating of transfer pricing Maintaining of selling price for external customers #

SKILLS