Job Description

What the role is:We are looking for a service-oriented individual to join the Operations & Facilities Management Department which oversees the operation and maintenance of Government cemeteries, crematoria and columbaria. You will be stationed at either Mandai Crematorium & Columbarium or Choa Chu Kang Cemetery Complex and will play a key role in providing after-death care service.What you will be working on:Attend to customers on applications for services provided at the Mandai Crematorium & Columbarium or Choa Chu Kang CemeteryAttend to public enquiries/requests made via telephone or email or in personReview and process applications submitted by the applicantPerform daily revenue collection checks and compile revenue reportsPerform administrative duties e.g., data entry, filing and sorting of documentsCarry out data analysis of cases received and processed when necessaryPerform other duties assigned by supervisorWhat we are looking for:Experience in Frontline E-services preferredPrior working experience in customer service would be an advantageGood Knowledge of Microsoft Office ApplicationsWilling to work in after-death care service environmentMature, independent, responsible and resourcefulTactful, approachable and patientMeticulous and ability to multi-taskAbility to interact and foster teamworkCommunicate in a friendly manner and enjoy working with othersGood organisational and administrative skillsWilling to take initiativesWilling to work on weekends and public holidaysApplicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.About National Environment Agency:The National Environment Agency (NEA) is the leading public organisation responsible for ensuring a clean and sustainable environment for Singapore. Its key roles are to improve and sustain a clean environment, promote sustainability and resource efficiency, maintain high public health standards, provide timely and reliable meteorological information, and encourage a vibrant hawker culture. NEA works closely with its partners and the community to develop and spearhead environmental and public health initiatives and programmes. It is committed to motivating every individual to care for the environment as a way of life, in order to build a liveable and sustainable Singapore for present and future generations. For more information, visit www.nea.gov.sg

National Environment Agency