Job Description

The job holder (2-year contract) processes applications, manage appeals, reply to emails, answer phone calls and perform other administrative duties related to the applications for Tertiary Tuition Fee Subsidy (TTFS) & Study Loans. Key Responsibility Areas

• The job holder will work together with the team to process TTFS/Study Loan applications within 5-7 weeks from the submission date.
• Assess if applicants meet the eligibility criteria of TTFS/Study Loans and recommend the subsidy level for approval.
• Manage appeals for students with special circumstances or who do not meet the eligibility criteria.
• Process payments to IHLs (TTFS) and disbursements for Study Loans.
• Contact applicants via email and phone calls regarding pending documents.
• Attend to queries through emails, incoming calls and loan signings where required.
• Work closely with other departments where cross-referral of application is needed.
• Dissemination of marketing collaterals to TTFS/Study Loan recipients via email.

• Familiar with and able to use IT systems and processes accurately, timely and confidently.
• Minimum diploma qualifications. Other qualifications with working experience can be considered
• Has good knowledge of Microsoft Word and Excel.
• Able to understand Standard Operating Procedures (SOP) and apply the guidelines, workflow and other instructions to the tasks on hand.
• good interpersonal and communication skills to communicate with clients through phone calls, emails and face-to-face.
• Able to work both independently and be a team player to deliver prompt service.