Job Description

ABOUT FAIRMONT SINGAPORE AND SWISS\xc3\x94TEL THE STAMFORD

At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues!

We are looking for a diverse group of passionate individuals to join our two iconic hotels with extensive collection of distinct restaurants & bars; one of Asia\xe2\x80\x99s largest and award-winning Willow Stream Spa; and the Raffles City Convention Centre.

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.

Take the step to be a part of something big today, we\xe2\x80\x99d love to hear from you!

Executive, Banquet

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Perform the tasks of function room setup, dining table setting, buffet counter and refreshment setting base on each BEO\xe2\x80\x99s requirement, instruction and departmental standards
• Prepare, maintain or check the preparation of service mise-en-place according to each event and are ready/sufficient for operation needs
• Check the appearance, orderliness, cleanliness and proper set-up of the function room/refreshment area and all its related areas with the function checklist, and be ready before 30 minutes of the commence of each event/coffee break
• Maintain and ensure all function rooms appearance, orderliness and cleanliness are at satisfied condition after the end of each event
• Handle event billing accordingly to BEO\xe2\x80\x99s instruction and complete post function report when event ended
• Assist the management to supervise junior team members and casual labour under his/her leadership/section and to ensure all tasks assigned/required by the event/operation are carried out on time and according to instruction and departmental standards as well as at the satisfied level
• To monitor/supervise the use of equipment by casual labour and to ensure it is used in the correct manner under the relevant standard of operations and work safety guideline
• Use guest names wherever possible
• Greet and farewell guests in a friendly, courteous manner
• Adjust service to suit guests\xe2\x80\x99 requests, personalise to meet needs
• Use a Heartist\xc2\xae approach \xe2\x80\x93 make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong with the aim to achieve VOG target
• Respond positively, politely, and efficiently to all extraordinary requests from guests, and act accordingly when dealing with complaints or problems reported to him/her
• Perform or assist in the Hosting, Cashiering and Bartending duties whenever is required or when is assigned
• Maintain and check the supply of equipment/stock level and ensure no shortage of items which have impact on the operation and guests
• Take part in daily line-ups and participate all assigned training program
• Handle all the administration works pertaining to cashier/bar operation requirement and company\xe2\x80\x99s policies, and in good order when required
• Act as a runner between each meeting rooms, delivering or collecting various items which are required by guests
• Follow guidelines provided in colleague handbook
• Understand emergency procedures, health, hygiene & food safety requirements and ensure compliance
• Maintain collaborative working relationships with colleagues & supervisors/ managers

Qualifications:

• O-Level and above, or same level of education
• Minimum 2 years banquet experience in 5 star Hotel
• Friendly personality with positive attitude
• Good communication skills and guest relations.
• Fluent spoken English and basic written English
• The ability to work well with a large group of people in a team environment
• Must be able to work well in stressful, high-pressure situations
• Ability to work a flexible schedule including nights, days, weekends and Public holidays

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

We regret to inform that only shortlisted candidates will be notified.

Accor