Job Description

What the role is:You will be part of a dynamic team that manages the cancellation of passes, legal stay, and repatriation of foreign workers. You will be handling public enquires and appeals relating to cancellation and repatriation, and you will be required to respond accurately and meet service standards in a timely manner.What you will be working on:

• Assess and handle escalated cancellation/repatriation enquires from MOM Contact Centre and internal/external stakeholders \xe2\x80\xa2 Identify and manage overstayers in Singapore by nudging employers to repatriate their foreign workers and triaging cases for further investigation to achieve timely repatriation of EP/S Pass Holders \xe2\x80\xa2 Perform checks and update information in system to ensure effective management of security bonds \xe2\x80\xa2 Prepare and send customised emails/advisories to employers and foreign workers on cancellation and repatriation requirements \xe2\x80\xa2 Process customers\' requests/appeals submitted via online forms and systems and direct them to the appropriate channels to ensure that employers receive the right outcome \xe2\x80\xa2 Conduct User Acceptance Testing for service enhancement requests and new systems \xe2\x80\xa2 Assess and recommend punitive actions for non-compliant employers and foreign workers \xe2\x80\xa2 Create and maintain the content for the team\'s handbook to facilitate knowledge sharing

What we are looking for:

• Demonstrate excellent communication skills, both written and verbal, with a focus on providing exceptional customer service \xe2\x80\xa2 Exhibit strong analytical, creative thinking, and problem-solving abilities to effectively address complex issues \xe2\x80\xa2 Team player who is able to work collaboratively with a customer-centric mindset \xe2\x80\xa2 Ability to manage challenging stakeholders, work autonomously, and adapt to a fast-paced and dynamic environment \xe2\x80\xa2 Hold a tertiary qualification in any field. Applicants with no prior working experiences are welcome to apply *PWDs are welcome to apply

About Ministry of Manpower:The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore\'s workforce and workplace practices have to remain adaptable. MOM\'s policies help enhance the workforce\'s profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.

Ministry of Manpower