Job Description

At GetGo, our vision is to build a world where everyone can

move around freely and sustainably

. As we continue to expand our geographic reach and champion sustainability, we are looking for those ready to join us on a ride in creating a meaningful future of mobility.

We are looking for a community-focused professional to join our Customer and Service Excellence team, supporting the GetGo Singapore community. In this role, you will act as a bridge between the GetGo community and various business functions--including Operations, Marketing, Enforcement, Tech, and Customer Service--while adopting a data-driven and community-centric approach to build and nurture hundreds of thousands of customers throughout their journey with GetGo.

How You Will Make An Impact

Provide excellent customer service to GetGo's customers Share clear and accurate information when attending and responding to queries on GetGo's official communication channels, including but not limited to live chat and emails Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required Demonstrate an excellent service mindset in the CX team and affirm positive behaviour

What Makes You A Great Fit

Passionate team player with a strong customer service mindset At least 1 year of experience in a customer support or similar role, preferably with live chat experience Experience with helpdesk tools such as Intercom or Zendesk is preferred Proficient in Microsoft Office (Excel, PowerPoint, Word) Excellent verbal and written communication skills Strong personal alignment with our GetGo Values: Driven by Purpose, Stay Curious & Humble, Collaborate with Empathy, Make It Better, Get It Going

About GetGo Technologies

GetGo Technologies is a Singapore headquartered technology-enabled mobility group on a mission to

empower communities with accessible and sustainable mobility

through GetGo Carsharing and ZipZap Car Subscription.
GetGo Carsharing is Singapore's largest and fastest growing carsharing service, with 3,000 vehicles over 1,700 locations islandwide, serving a community of

over half a million users

, 24/7. ZipZap Car Subscription is a car subscription service that aims to

redefine longer-term personal car access through flexible, all-inclusive subscriptions

.

Job Type: Contract
Contract length: 12 months

Pay: $2,800.00 - $3,000.00 per month

Work Location: Hybrid remote in Singapore 139949