Executive, Contact Centre (public Healthcare) #co
Singapore, Singapore
Job Description
Public Healthcare AWS + PB + VB
- Assist the department Manager/HOD in the development and management of the Contact Centre.
- Participate in resource planning and staff management to ensure efficient deployment of staff.
- Review, improve and streamline workflow processes to ensure Contact Centre operates at optimal level.
- Support projects at department/hospital levels in fulfilling project objectives and implementation.
- Support project planning, define and track project requirements, manage project progress from initiating to implementing the project system.
- Support budget paper preparation and RFP/RFQ request.
- Support the start-to-finish delivery of projects and ensure timelines and users\xe2\x80\x99 requirements are all met.
- Proactively engage stakeholders to update on the project progress
- Tracks project progress closely and flag out any risks/issues of the project and takes appropriate preventive measures or resolution
- Ensures timely updates and submission of reports for projects.
- Degree holder in relevant discipline
- Minimum 5 years working experience in a call centre or customer service environment.
- Driven and motivated to work under pressure.
- Proactive, resourceful and a good team player.
- Possess good communication, leadership and interpersonal skills.
Talents@Work Pte Ltd(21C0501 Cheralyn R23112542
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Job Detail
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Job IdJD1316742
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned