Job Description

:The candidate will manage the accounts receivables, debt analysis and collection from various intermediaries.Key responsibilities will include:

• Responsible for prompt collection for all outstanding debts by performing outstanding debt recovery activities and monitoring overdue account receivables via calling, emailing, or other communications.
• Investigate and resolve discrepancies or disputed transactions with policyholders/ intermediaries/other stakeholders.
• Prepare reminder letters or appointment letters (if necessary)
• Prepare and perform/ allocate premium payment updates
• Prepare monthly/quarterly updates and analysis on outstanding cases
• Monitor all accounts for possible bad debt write-offs
• Liaise closely with intermediaries and internal / external stakeholders proactively to reduce credit exposure and build/foster strong relationships
• Handle enquiries from intermediaries / external stakeholder and ensure that queries / issues are promptly attended to and resolved
• Resolves unallocated receipts by reviewing outstanding report, payment history and liaising contact with internal and external parties
• Prepares and collate the monthly / quarterly management statistics and analysis for business reporting.
• Perform statement reconciliation in a timely manner
• Achieve productivity, efficiency and quality in recovery work done
• Performs updates of standard operations procedures
• Collaborate with Business Owners and IT on systems enhancements/ projects
• Initiate process improvement initiatives, support and participate in system enhancements and testing
• Assist the Superior and support the operational business as required.

• Degree / Diploma holder
• Preferably knowledge in PowerBI, Power Query, coding skillset
• Good knowledge in MS Excel
• Familiarity with bookkeeping and basic accounting procedures
• Proactive, good interpersonal, communication and analytic skills
• Highly organized, attention to details
• Fast learner who is able to multi-task
• Pleasant, positive personality, enjoys collaborating with others and a team player

Income Insurance