Job Description

What the role is:At the Ministry of Manpower (MOM), we strive to build a Great Workforce and a Great Workplace. We work to achieve a globally competitive workforce and great workplace, for a cohesive society and a secure economic future for all Singaporeans. Our work transcends the boundaries of our desks - it takes us to real workplaces all over Singapore. We are continually on the lookout for individuals who want to make a difference and impact lives in the core areas of our work. The job holder is responsible for helping to oversee the operations of Card Printing Centre (CPC) and Card Courier Centre (CCC) and support the development of digital work pass and document verification ops matters at service centres.What you will be working on:

• Work closely with the outsourced partners to ensure the smooth operations of CPC and CCC and that SOPs are properly followed such that Service Level Agreement (SLA) standards are met \xe2\x80\xa2 Work with vendors to ensure proper maintenance of laser engraver \xe2\x80\xa2 Screen fingerprint records and follow up with various scheme officers on doubtful cases \xe2\x80\xa2 Perform card inventory and courier tracking for daily reconciliation and monthly billing purposes \xe2\x80\xa2 Support development of digital work pass e.g. UAT for releases of SG Work Pass 2.0, including preparing for roadshows to promote SG Work Pass and SingPass to migrant workers, etc \xe2\x80\xa2 Support in document verification ops matters to ensure uploaded documents are correct and verified \xe2\x80\xa2 Handle CRM issues on document verification, SG Work Pass App, screening, card print and delivery matters \xe2\x80\xa2 Assist with the submission of Service Requests (SR) to enhance systems and work processes

What we are looking for:

• At least 2 years of working experience \xe2\x80\xa2 Possess good customer service, communication (written and spoken) skills \xe2\x80\xa2 Possess good analytical, creative thinking and problem-solving skills \xe2\x80\xa2 Be a good team player with a customer-focused mindset \xe2\x80\xa2 Be able to multi-task, work independently, proactive in problem solving and adaptable in dealing with different situations

About Ministry of Manpower:The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore\'s workforce and workplace practices have to remain adaptable. MOM\'s policies help enhance the workforce\'s profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.

Ministry of Manpower