Executive, Guest Service
Central Region, Singapore, Singapore
Job Description
About UsCapitaLand Group (CapitaLand) is one of Asiaxe2x80x99s largest diversified real estate groups. Headquartered in Singapore, CapitaLandxe2x80x99s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.You will:
- Assist residents with check-in and check-out procedures
- Ensure all residents are attended to at the Front Desk
- Issue apartment access key cards
- Attend to and anticipate all residents' queries and needs
- Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
- Manage residentsxe2x80x99 accounts, information and apartment availability in the system
- Perform simple bookkeeping
- Make and confirm reservations
- Assist with the onboarding process for new employees
- Respond to all queries through walk-ins, emails and calls and assist with requests
- Handle and record resident feedback and complaints, referring them to supervisors and managers
- Receive and convey messages to residents promptly
- Handle the safekeeping of cash and residentsxe2x80x99 valuables and belongings
- Perform related tasks as assigned
- Comprehensive medical coverage
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
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Job Detail
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Job IdJD1485496
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCentral Region, Singapore, Singapore
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EducationNot mentioned