Executive, Guest Service
Singapore, Singapore
Job Description
Responsibilities
The Guest Relation Ambassador provides general support to all the Operations Departments within the property, namely Reception, Housekeeping, Engineering and Security Departments. He/she will also effectively and efficiently process all forms of reservations, handle and process reservations and enquiries through telephone calls, emails etc. He/She must also ensure that the accuracy of distribution and communication of significant information to both internal and external customers are well maintained. The other job responsibilities include the following but are not limited to:
- Attend to all internal and external telephone calls.
- Attend and respond to all general enquiries received via emails/phone on a timely basis.
- Handle all petty cash reimbursements
- Perform guest check in/out and administer the process.
- Manage guests’ accounts and information, and room availability in the system.
- Receive and convey messages to guests promptly.
- Arrange transport, meal according to dietary requirement, goods delivery for guest, appointment and meeting room requirement.
- Handle and record guests’ feedback and complaints and refer issues to supervisor or other relevant departments.
- Perform simple bookkeeping activities, such as balancing cash accounts.
- Make and confirm reservations for room and meeting rooms.
- Assume other responsibilities as designated by the Company
- Minimum 2 years of relevant experience being a Receptionist/Reservation personnel in the hospitality industry
- Excellent telephone skills and good email etiquette
- Ability to multitask
- Ability to work independently and in teams
- Meticulous and service-oriented
- Required to wear PPE when needed.
- Strong verbal and written communication skills
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Job Detail
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Job IdJD1155198
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned