Job Description

We are looking for experienced Policy Services professionals from within the Insurance industry who are committed to delivering timely and accurate work, including addressing queries from concierge, internal stakeholders and external parties. This role reports directly to the Team Lead of High Net Worth Policy Services.

Position Responsibilities:

Ensure all post-sales transactions, including high priority case, are completed accurately within the turnaround time or the requested timeline. Respond to emails in a timely and accurate manner, ensuring the emails are clear and easy to understand for concierge, internal stakeholders and external parties (For examples case managers and representatives). Escalate the relevant business units for their investigations and follow up on findings and recommendations if required. Collaborate closely with legal, compliance, product and actuarial on inquiries and cases. Proactively suggest and collaborate on process improvement initiatives to enhance operational efficiency and service delivery Ensure compliance to Global, Regional and local regulatory guidelines or regulations, in order to safeguard policyholders' interests, protect company's reputation, uphold our service quality and align with good practices. Be part of a strong and collaborative high net worth policy services team who thrives on supporting one another. Handle ad-hoc requests as needed

Required Qualifications:

A minimum diploma qualification is essential for this role. Possess 2 to 4 years of experience in post-sales transactions processing within the insurance industry, with a preference for those with a background in handling transactions related to High Net Worth (HNW) business. Strong proficiency in both written and verbal communication. The ability to convey ideas and information effectively is crucial in ensuring smooth communication channels within the team and with clients. Demonstrate exceptional interpersonal skills in building and maintaining positive relationships with clients, colleagues, and other stakeholders. Possess creative problem-solving skills. The ability to think innovatively and find effective solutions to challenges that may arise in the course of business operations.

When you join our team:

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.


It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Working Arrangement

Hybrid