Job Description

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard that brings together COMO Group's hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore's 156 rooms and suites are spread over 11 floors with an exclusive rooftop pool bar. Guests also enjoy preferred access to Cedric Grolet's renowned patisserie, Michelin-starred Korean steakhouse COTE and COMO Cuisine as well Shambhala's new flagship urban wellness space and a multi-label fashion retail space curated by Club 21



Responsible for the smooth and efficient operation of the Housekeeping department and maintain a consistent standard of cleanliness in all guest accommodation, public areas and other hotel areas in line with guest expectations and COMO standards.

Tasks/Responsibilities:

Monitor daily operational issues of the Housekeeping Department, storage areas, including laundry operation. Achieve maximum guest satisfaction and ensure that the hotel areas are at top notch standards at all times. Conducting a daily walk through of all public areas to ensure standards of cleanliness are being achieved. Inspect daily random guest rooms ensuring standards are met. Prepare morning and turndown assignments ensuring Very Important Persons rooms, early make-up requests and special requirements are handled. Remain current and set expectations for enforcing the highest standards of safety, sanitation, and hygiene according to local, state, and federal compliance. Advise on ordering of all cleaning chemicals in line with company supply agreements, and environmental procedures. Assist the housekeeping employees whenever necessary in performing all job functions. Attend morning and evening briefings. Respond to guest feedback and monthly guest satisfaction ratings, including setting goals for improvement of these ratings and communicate these goals to the entire Housekeeping team. Manage duty roster. Complete financial management tasks, such as setting and adhering to a budget. Conduct regular stock takes of all hotel linen, supplies, Furniture Fixtures and Equipment items and other housekeeping equipment in order to ensure adequate stock levels are held at all times for the efficient operation of the hotel. Preparation of bi-weekly rosters for all housekeeping personnel, ensure manning levels are in line with budget and occupancy levels. Participate in Sustainability efforts, and eliminate waste of supplies. Develop professional relationships with all Departments particularly Maintenance, Front Desk and Sales. Coordination of the Preventative Maintenance Program (PM). Maintain a room history program detailing dates for maintenance/cleaning of specific room items, spring cleaning programs etc. Monitor climatic changes to ensure seasonal problems such as mould, insects etc. are kept under control through preventative action. Communication with Front Office to ensure all guest requests and occupancy flows are anticipated. Coordinate and handle Lost and Found procedures in conjunction with Front Office, to ensure safe and secure handling/ delivery of all guests' lost items. Manage the department base on product specification with COMO Hotels and Resorts aligned with Leading Quality Assurance standards. Identify hiring needs, conducting interviews and selection of new hires for department. Training of all Housekeeping personnel through the use of Training Programs, Standard Operating Procedures, and Product Specifications Ensure the provision of adequate training, personal protective equipment (PPE) and material safety data sheets (MSDS) for all team members in the use of cleaning chemicals. Conduct regular department meetings to discuss team performance, new operational or product initiatives and to encourage general communication. Conduct scheduled performance management program with all departmental employees. Follow progressive disciplinary actions appropriately with departmental employees, when necessary. Provide constant guidance for new housekeeping employees, provide a reference point in the event of difficulties, and monitoring their training from an employee perspective. Ensure full knowledge of all hotel systems in order to maintain full maximisation of systems use. * Support and contribute to COMO's sustainability goals by implementing environmentally responsible practices within your roles and departments.