Job Description

Job Summary:

To assist in managing company's IT Infrastructure & Services, Enforcement of IT Security, Implementation of IT Project as well as System Development, Support and Maintenance.

Responsibilities:

Provide technical support to end-users' computer and peripheral issues locally/remotely. Monitor, maintain, troubleshoot and enhance the existing network (LAN, WAN, firewall, switch), storages, servers and virtualization infrastructure. Responsible for end users' software, hardware installation, configuration, updating and troubleshooting. Perform routine maintenance and patching on servers, network and computers after office hours as instructed by senior IT personnel. Monitor antivirus, firewall, data protection, backup alerts and take necessary actions. Provide level 1 software support for Hospital Management System, Radiology Information Systems and others. Handle onboarding and offboarding procedures as informed by HR. IT asset management. Maintain the IT policies and ensuring IT Security Compliance across the organization. Administer Microsoft365. Participate in all IT projects, providing assistance to senior IT personnel to ensure successful implementation Any other ad hoc duties assigned by the Management

Requirements:

Must be active and self-initiative, have good interpersonal, communication and problem-solving skills with a positive attitude. Able to work flexibly and independently in a fast-paced environment. Understand the necessity of after office hour support. Diploma in Information Technology or 1 - 3 years of related experiences. Must have knowledge and experiences in Windows operating system, computer troubleshooting, networking and system administration, virtualization and backup technologies and cybersecurity practices. Must be familiar with common protocols (DNS, TCP/IP, SMB etc.) * Having CCNA, CompTIA or Microsoft365 certifications will be considered as advantage.