Job Description

:Infrastructure and Office Executive will act as the point of contact for Contact Centre (CC) in providing administrative support to the department and managers.This is a multifaceted role responsible for managing the day-to-day administrative functions of the contact centre while ensuring a safe and efficient working environment. This position combines office management with administrative duties, requiring a highly organized individual who can handle a variety of tasks, support staff, and provideJob Responsibilities:Office Administration

• Manage the office environment to ensure it is clean, safe, and well-maintained
• Oversee the maintenance and procurement of office supplies and equipment.
• Manage and upkeep office expenditure to ensure that it is within approved budget.

Executive Support

• Support department and managers to execute administrative tasks.
• Prepare department monthly reports i.e. admin reports, Incentive reports and staff productivity reports
• Facilitate and conduct Operation Effectiveness surveys

Records Management

• Maintain confidentiality of information from all sources i.e. calls, emails, meetings, assignments.
• Track and manage office asset inventory
• Maintain system access rights are always recorded and in order
• Ensure compliance with company policies and legal regulations regarding document retention
• Maintain accurate and organized records, both digital and physical, ensuring compliance with company policies and legal requirements

Communication and Co-ordination

• Serve as the point of contact for office-related inquiries and issues with stakeholders
• Support and co-ordinate staff on-boarding/off-boarding including training and induction.
• Handle queries within the department pertaining to Human Resources, and Information Technology related matters.

Event Planning and Co-ordination

• Plan and organize department events, meetings and workshops
• Arrange logistics for events, including venue booking and catering
• Manage event budgets and ensure events are executed within budget constraints

Undertake any assignments as and when assigned.Qualifications:

• A Levels / Polytechnic / Degree
• Min. 1 years working experience
• Strong in Microsoft Office (Advanced Excel, PowerPoint, Word, Outlook)
• Ability to have excellent multi-tasking with ease.
• Ability to work efficiently in a high demand, team oriented and fast-paced environment.
• Good organizational skill and effective time management.
• Strong inter-personal and written communication.
• High energy and creativity to organize staff engagement activities.
• Must be proactive, able to work independently and have ability to multi-tasking with ease.
• Ability to work efficiently in a high demand, team oriented and fast-paced environment.
• Strong attention to detail and accuracy is essential

Income Insurance