Job Description

[What the role is]

The Strategic System Department spearheads the development and operation of strategic pan-NEA systems in support of its operational objectives by leveraging Whole-of-Government (WOG) or best-in-class technology. The department also governs and manages key sensor networks to support NEA's operational resiliency and transformation in alignment with WOG initiatives. This entails working closely with key stakeholders to harness synergies in both internal and WOG systems to introduce proven technologies into Ops processes for enhanced operational excellence. Critical work involves the conceptualisation, development, operationalisation and management of strategic systems to support and sustain new operating models.


You will take on the role of Business Architect, who oversee the Ops-Tech integration and design throughout multiple pan-NEA system life-cycle. As part of the programme team comprising system owners, field operation officers and IT professionals, you ensure implementations across multiple operation domains achieve the expected business outcomes. You will focus on the continuous design evolution of the system in alignment with Whole-of-Government (WOG) initiatives and source for best-fit technology solutions. You should possess strong WOG collaborative acumen and relevant industry knowledge of best practices.

[What you will be working on]

Successful candidate will be responsible for designing and implementing business solutions which align with the organisation's goals and objectives. This includes product management from the conceptualisation, development, and delivery as part of the business solutions. As part of the programme team comprising system owners, and IT professionals, this job role will:


Develop and implement business strategies comprising models, use cases and value architecture to achieve the desired outcomes. Collaborate with stakeholders to identify business requirements and define products that meet their needs. Provide business support to the project team (including the Govtech IT engineers) throughout the implementation lifecycle. Identify opportunities for further product refinements and optimisation Monitor, measure, and evaluate and report the implementation outcomes.

[What we are looking for]

The job might be for you if you possess the following qualities:


You possess strong WOG collaborative acumen and relevant industry knowledge of best practices. Knowledge in Computer Science or Information Technology would be advantageous. Relevant work experience in major IT and workflow re-engineering system projects and/or engineering systems with major IT components in government settings would be an advantage. Some experience with managing AI/ML systems would be an advantage. Good team player with strong interpersonal communication, presentation & writing skills. Self-starter and able to accept a significant level of responsibility and accountability. Able to reimagine the delivery of services from a customer-centric perspective, identify improvements and redesign the service delivery process from a service journey perspective. Able to translate service processes into design of digital systems. Keep abreast of latest technologies, identify new tools/technologies, assess usefulness and applicability in the context of operations and agency's IT environment, ready for adoption to improve service delivery and productivity. Work well across agencies to achieve better coordination and integration of technology and processes. Able to work under fast-paced and multi-tasking environment. Communicate in a friendly manner and enjoy working with others. Pay attention to the finer details. Organised and able to multi-task. Outgoing and pleasant personality. Mature, independent and resourceful. Self-driven and always ready to strive for improvement.
Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.