Job Description

WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities



Role of the Executive is support the CX manager (for assigned event) to enhance and optimize the client's event experience with the Centre. To interpret the needs of the guests, and ensure needs are met with guest satisfaction. To shadow and assist CX managers on high profile or VIP events (events that include repeat clients, big groups occupying more than one floor). To perform administrative support to CX Managers (for assigned event) where requested to for any written correspondence or office tasks that is required. To shadow and assist CX managers between our clients and our internal service providers for all event related matters from the point of contractual agreement to the event's completion. To handle MIC groups with 50 persons or less and Local groups with 100 persons or less, from Introduction to Event Execution and post event including closing of work order, and all necessary paper works that need to be submitted to finance. To handle Internal Stakeholder events, from Introduction to Event Execution and post event including closing of work order, and all necessary paper works that need to be submitted to finance. To assist organizers (for events held at Marina Bay Sands), regarding all related logistics requirements such as space rental, F&B requirements & AV requirements. To assist organizers to adhere to the rules & regulations, terms & conditions of the venue to ensure that all security, fire safety regulations & government regulations are adhered to, in the interest of our Centre. To handle Event Business Management Software (EBMS) To handle Point of Sale system (POS) To handle Service Now service management system (online business processes/ documents) such as Event Summary, Carpark request, etc To generate and distribute Banquet Event Orders (BEO), change orders and group resume To work with technical team on Computer Assisted Drawings (CAD) for floorplans To do Proforma invoice for upsell orders and services To work with Group Reservations, Credit, Meeting Services, Banquets and external vendors To work closely with Catering & Conference/ Event Managers and other related departments to ensure organizer's requests are followed through and completed timely and in a thorough manner as directed by Supervisory Manager. To attend scheduled departmental meetings and daily briefing as required.
Job Requirements
Education & Certification
o Diploma in related field preferred
Experience
o No experience required as training will be provided
Other Prerequisites
o Project management skills with experience handling multiple deadlines and schedules
o Demonstrated interpersonal, verbal and written communication skills.
o Ability to work well with others in a deadline-driven team environment.
o Consistently demonstrates the knowledge, skills, abilities, and behaviour necessary to provide superior service to clients, peers, internal stakeholders, and to clients contracted providers and vendors.
o Any other ad hoc duties deem necessary and relative to execution of the assigned event.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.