Job Description

Overview / Role Purpose

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The Operations In-Charge (Warehouse & Logistics) is responsible for managing daily warehouse and logistics operations to ensure efficiency, accuracy, and cost-effectiveness. This role oversees inbound and outbound activities, inventory control, and logistics coordination while upholding safety, compliance, and operational excellence. The incumbent will lead a team to achieve warehouse KPIs and support continuous improvement initiatives that contribute to business growth.

Key Responsibilities

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Warehouse Operations

Manage and oversee all warehouse activities including inbound, storage, picking, packing, and outbound processes to ensure accurate and timely order fulfillment. Optimize warehouse layout, space utilization, and material flow for improved efficiency and safety. Ensure inventory accuracy through regular cycle counts, reconciliation, and system updates. Enforce compliance with company SOPs, safety standards, and local regulations. Drive continuous improvement initiatives to enhance productivity, reduce cost, and improve accuracy.

Logistics Coordination

Plan, manage, and coordinate both local and international shipments with logistics providers and freight forwarders. Track shipping schedules, customs clearance, and delivery lead times to ensure on-time performance. Negotiate freight rates and service terms to achieve cost savings and service reliability. Handle import/export documentation in compliance with relevant regulations and company requirements.

Performance & Accountability

Monitor and report key operational KPIs such as warehouse efficiency, order accuracy, fulfillment rate, and logistics cost. Conduct monthly performance reviews and develop improvement plans. Identify and implement cost-saving initiatives with measurable outcomes. Take ownership of problem-solving and escalation management in warehouse and logistics matters.

People Management

Supervise and guide warehouse and logistics staff, ensuring effective task allocation and performance monitoring. Promote a positive, safe, and disciplined work culture built on teamwork and accountability. Provide coaching and on-the-job training to support staff development and retention.

System & Process Management

Ensure accurate and timely data entry in ERP/WMS systems. Collaborate with cross-functional teams to enhance system utilization and reporting accuracy. Review and update Standard Operating Procedures (SOPs) regularly to align with evolving business needs.

Qualifications & Experience

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Diploma or Degree in Supply Chain Management, Logistics, Business Administration, or related field. Minimum 3 years of relevant experience in warehouse and logistics operations, preferably in FMCG or distribution environment. Good understanding of import/export procedures and documentation. Proven experience in team supervision and performance management. Proficient in Microsoft Excel and ERP/WMS systems. Strong analytical, organizational, and problem-solving skills. Able to work under pressure and meet deadlines with minimal supervision.

Key Competencies

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Strong sense of ownership and accountability. Excellent communication and coordination skills. Continuous improvement mindset with focus on cost optimization. Detail-oriented, structured, and process-driven. * Effective leadership with fairness, clarity, and integrity.