Executive, Operations Customer Services (01 Year Contract)

Singapore, Singapore

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Job Summary
This role will handle calls and emails for in-scope inquiries for all lines of general insurance business.

Handle all in scope inquiries for all lines of general insurance business
Assist agents and customers with renewals, quotations, endorsements
Reply to email inquiries for motor insurance and other general insurance policies
Support customer service hotline
Meeting Service levels and KPIs defined by the Company
Escalation of cases when required
Attend to walk-in Agents/Customers on motor policies
Administrative work related to payment reconciliation
Any other tasks assigned

Role Requirements

Diploma and above
Writes well and speaks fluently in English, Mandarin to support customers
1-2 years work experience in insurance industry, in particular motor insurance
Prefer to be BCP, PGI certified
Familiar with MS Office
Flair in customer service
T\xe2\x80\x8b\xe2\x80\x8b\xe2\x80\x8b\xe2\x80\x8beam player, willingness to learn, positive mindset

\xe2\x80\x8b\xe2\x80\x8b\xe2\x80\x8b\xe2\x80\x8b* This is 01-Year Contract Role.Powered by JazzHR

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