Job Description

Job Summary:

Assist with reception duties, registration, financial counselling, collection of payment and other administration duties.

Responsibilities:

Patient Care Management

Greet and receive patients or visitors who present at reception counter Perform patient registration for both inpatient and outpatient by obtaining patient's addresses, contact details, insurance, information and medical histories Update and verifying patient information at each visit and maintain confidentiality Answer phone call and enquires courteously and promptly Assist and direct patient and visitor to examination rooms Scheduling patient appointments and making reminder calls and SMSes Informing patients on delays and waiting time Provide financial counselling to patient and patient's family Collect payment for services rendered Closure of daily accounts and cash deposit Maintain cleanliness and tidiness of counter and patient's waiting areas To adhere to strict infection control measures and exercise standard precaution and good hand hygiene To advise both inpatients and outpatients on the necessary procedure preparation To assist in maintaining the general cleanliness and upkeep of the assigned work area within the imaging facility To assist in transferring patients to and from the imaging facility
Administrative Management

Replenish patient's brochures and office stationaries Perform clerical duties, filing work, data for statistics reporting Call for maintenance and repair work Assume additional duties directed by operation manager or supervisors. Report any errors timely to supervisor

Requirements:

Minimum GCE 'N' Level Good communication and interpersonal skill Computer literacy * Preferably has experience in health care setting