Job Description

:THE ROLE: Executive, Program ManagementKaplan Singapore is seeking for a proactive and student-centric Executive to join our Programme Management team. In this role, you will be entrusted with managing various aspects of student engagement and university relations. Your responsibilities encompass student and university management, cross-departmental communication, and fostering of team work and personal development within the organization.Key Roles and Responsibilities:

• Student Management (40%)

• Conducting welcome orientations / inductions (if applicable)
• Start the class for new modules
• Responding to students\' emails
• Conducting class visits
• Attending student forums / program committee meetings / student feedback sessions
• Updating students with concise information on time (program updates - course details, result release, graduation information, etc.)
• Drafting ad-hoc program updates
• Responding to students\' administrative enquiries / requests
• Resolving any students\' complaints / feedback
• Provide good advice / alternative solutions for students when issues arise
• Bringing students\' feedback / issues to the management and recommending solutions
• Highlighting students with learning difficulties and/or other problems to academics team/student counselor and recommending action
• Issuing warning letters for students with low attendance
• Building rapport with students

• University Management (40%)

• Liaising with universities on students\' enquiries / requests
• Liaising with universities on meetings / events (e.g. Student forums)
• Communicating and negotiating with universities on students\' issues / problems (e.g. Extenuating circumstances cases, etc.) And lecturers\' issues
• Building relationship with universities

• Cross Department Communication (10%)

• Communicating with other departments (e.g. Sales, finance, etc.) For clarification on or resolution of student issues (e.g. Request to retrieve exam scripts from exam office for appeal cases)
• Responding to government agencies such as ica, cpe, police, etc on time for all enquiries

• Teamwork & Personal Development (10%)

• Communicating regularly with Back-end Counterpart to achieve work efficiency & effectiveness
• Providing support to other members in the organization wherever necessary
• Attending training as required
• Proposing ideas for work improvement

Requirements:

• At least 1 year of working experience as Programme Executive will be strongly preferred
• Fresh Graduates with internship experience are welcomed to apply
• Familiarity with Microsoft Office
• Strong verbal and written communication skills

Qualifications:

• Candidate(s) must possess a Diploma in Business or any related field of studies

Other Information:

• Working Hours: Monday to Friday, 10am 7pm
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Singapore (Central Area Dhoby Ghaut MRT/Little India MRT/Rochor MRT)

About Us:Kaplan in Singapore is part of Kaplan Inc., one of the world\'s most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values Opportunity, Knowledge, Support, Integrity and Results help guide the way we work.At Kaplan, our employees are our most valuable assets, and everyone\'s contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore\'s Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!*Based on full-time and part-time study modes across programmes offered at Kaplan in Singapore.^Total Diploma and Degree graduates from Kaplan in Singapore from 2007 to 2023.

Kaplan