Job Description

About Us

CapitaLand Group (CapitaLand) is one of Asia\xe2\x80\x99s largest diversified real estate groups. Headquartered in Singapore, CapitaLand\xe2\x80\x99s portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential, business parks, industrial, logistics and data centres. With a presence across more than 260 cities in over 40 countries, the Group focuses on Singapore, China and India as its core markets, while it continues to expand in markets such as Korea, Japan, Australia, Vietnam, Europe and the USA.

Summary



The Executive, Sales Management performs administrative duties and communicates between existing and corporate clients, assists with loading of rates and inventory allocation in PMS, GDS, I-Ascott and 3rd party websites. He or she will report directly to the Manager, Sales Management Team.

The roles and responsibilities include the following:

• Respond to the Sales Managers\xe2\x80\x99 emails and enquiries with follow-up actions when necessary
• Preparation of proposals for clients, legal contracts, sales agreements and internal forms
• Assist to create Salesforce corporate profiles (if applicable)
• Create RMS corporate profiles, to tag reservations
• Preparing and ensure accuracy of details in Reservation Form (RF)
• Submit RF to Central Reservations (CRO) to raise corresponding reservations
• Prepare Corporate Rate agreement and to file
• Support group bookings (10 rooms and above) via raising of RF, and coordinate with various departments on billing and operational requests
• Updating The Link Club (TLC) membership number of respective Booker into PMS/reservations (if applicable)
• Updating Ascott Star Rewards (ASR) membership details of respective Guests into PMS/reservations (if applicable)
• Obtain flight details from Corporate Guests for Guest Services knowledge/raising of transfer
• Conduct extension checks for in-house Corporate Guests
• Conduct rate loading for accepted RFPs
• Conduct rate loading for extended period rate codes
• Conduct rate loading for promotion codes
• Conduct rate loading for promotion/campaign
• Conduct rate loading for rate structure (as needed)
• Setup property shell in SynXis and RMS, for POP
• Manage and coordinate with the various properties on inventory management
• Block inventory (as Unconfirmed status) at property(s) in accordance to confirmed and high potential to close enquiries
• Block inventory (as Unconfirmed status) at property(s) to facilitate extensions by in-house Corporate Guests
• Ensure department documentations and filing are all in order

• Letter of Confirmation (LOC)
• Security Deposit (SD) waiver
• Letter of Undertaking (Property Agent)
• Referral Fee Agreement (Relo)
• Verification of commissions invoicing, approvals and submission to Finance (Accounts Payable)

Job Requirements

The candidate should possess the following:

• Preferably at least a Diploma in Hotel Management
• Good written and oral communication skills
• Possess excellent telephone etiquette, with good interpersonal skills.
• Have a customer-oriented nature
• Meticulous
• Ability to multi-task and work independently
• Good team player

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

CapitaLand