Job Description

What the role is:
The Animal & Veterinary Service (AVS), a cluster of NParks, safeguards the health and welfare of animals through comprehensive and integrated programmes and works closely with partners in the veterinary and animal-related industries to strengthen capacities and enhance competencies in animal health and welfare. It is the main touch-point on animal and veterinary matters in Singapore and the first responder for all animal-related feedback. It also conducts public education and engagement programmes to foster a society where pet owners, communities, and animals co-exist in our City in Nature.
What you will be working on:
The Industry Standards and Regulatory (ISR) Division supports AVS in overseeing the licensing and regulation of veterinary professionals and facilities in Singapore, ensuring high standards in animal health and welfare through comprehensive regulatory frameworks. The division works closely with industry partners to maintain professional standards and compliance within the veterinary sector and serves as the main touch-point for licensing and regulatory matters in the veterinary industry.
You will be part of the Licensing Branch under the ISR Division, playing a key role in managing various licensing processes and providing administrative support for veterinary professionals and facilities.
Your scope of work includes:

• Processing of various types of licence applications and renewals (eg. Veterinarian Licensing, Veterinary Centre Licensing, etc.)
• Handling licensing enquiries and providing support on licensing matters
• Coordinate licensing briefings and distribute circulars
• Maintain and manage licensing database and statistics
• Manage and monitor submissions from licensees (eg. Annual Reports, regulatory submissions, etc.)
• Assist in User Acceptance Testing (UAT) for systems online platforms

What we are looking for:

• Strong administrative and organisational skills
• Excellent attention to detail and accuracy
• Good interpersonal and communication skills
• Ability to handle multiple tasks and meet deadlines
• Proficient in Microsoft Office applications
• Experience with database management
• Customer service-oriented with good problem-solving skills
• Previous experience in regulatory or licensing work would be an advantage

Only shortlisted candidates will be notified.
About National Parks Board:
At the National Parks Board (NParks), we take pride in conserving our natural heritage and enhancing green spaces for all to enjoy in our City in Nature. We have a multi-talented and highly passionate team that is driven by the goal to create a unique world-class living environment through excellence in biodiversity conservation, greenery and recreation, and veterinary care in partnership with the community. If you share our love for nature and animals, and our zest for innovation and continuous learning, we have the perfect working environment for you.

Skills Required