Job Description

[What the role is]

We are looking for a highly motivated and dynamic individual to join the Mandai Operations Department. This role requires an officer who can maintain professionalism and dignity while performing technical duties in an emotionally challenging environment. The ability to balance operational efficiency with sensitivity to grieving families is essential.

[What you will be working on]

You will be responsible for the following:


Receive and verify necessary documents and authorisations before proceeding with cremation and ash collection processes Operate all cremation related equipment according to strict safety protocols and internal procedures, including cremators, mechanised trolleys, and insertion machines Handle human remains with utmost respect and care throughout the cremation process, following established protocols for identification and tracking Ensure all cremation and ash collection records are updated promptly and maintained in accordance with legal requirements and internal procedures Manage feedback from funeral services providers and next-of-kin. Coordinate with funeral directors and families to ensure smooth and efficient running of the crematorium operations Respond promptly to equipment faults and coordinate with relevant parties for rectification. Maintain the crematorium facilities in a clean, respectful, and dignified condition Perform other duties as assigned by supervisor.

[What we are looking for]

Requirements:


Understanding of cremation equipment operation and maintenance procedures, including safety protocols and environmental compliance requirements Proficiency in record-keeping systems and basic computer applications for maintaining accurate documentation Strong emotional resilience and ability to maintain professional composure while working in an environment dealing with death and grieving families Excellent attention to detail and commitment to maintaining high standards of accuracy in all procedures Strong interpersonal skills for interacting with bereaved families and funeral service professionals with sensitivity and empathy Able to work independently and maintain focus while performing duties that require careful attention and respect Able to work on rotating shifts including weekends and public holidays Physical requirements include standing for extended periods and occasional lifting Work environment involves exposure to high-temperature equipment and requires adherence to safety protocols * Comfortable working in an environment dealing with remains of deceased persons and grieving families