Job Description

Job PurposeThis role requires strong expertise in managing digital platforms, including the SMRT Connect app and corporate website, ensuring a seamless user experience and alignment with service campaign goals. The ideal candidate will have a solid understanding of mobile app development concepts, web management, and a commitment to delivering high-quality digital solutions.Responsibilities1. Mobile App Management (SMRT Connect):

• Act as the primary liaison between SMRT and the existing vendor to manage the SMRT Connect app.
• Oversee app maintenance, updates, bug tracking, and feature enhancements with the vendor to ensure the app meets user and business needs.
• Monitor app performance using mobile app analytics tools, gather user feedback, and work with the vendor to implement improvements.
• Ensure the app aligns with SMRT's digital strategy and service campaign objectives while providing a seamless user experience.

2. Corporate Website Management:

• Manage the corporate website, ensuring regular content updates and alignment with SMRT's objectives.
• Collaborate with IT and design teams to enhance website functionality and improve the user experience across devices.
• Implement responsive web designs and SEO best practices to optimize the website's performance.

3. Project Management:

• Manage end-to-end projects for mobile app and website enhancements, working with multiple stakeholders to ensure timely and successful completion.
• Develop and monitor timelines for both mobile and web projects, ensuring milestones and deliverables are met.
• Manage budgets, ensuring projects are delivered cost-effectively while meeting high-quality standards.

4. Ad hoc Duties:

• Perform any additional duties as assigned.

Qualifications & Work Experience

• Bachelor's degree in Mobile App Development, Web Design, IT, or a related discipline.
• Proven experience in managing mobile apps or working with development teams.
• Familiarity with mobile app development frameworks and concepts (iOS, Android).
• Experience with mobile app analytics tools (e.g., Google Analytics, Firebase) to monitor performance.
• Experience managing websites, including CMS platforms such as WordPress, and ensuring responsive web design.

Skills1. Technical Skills:

• Familiarity with mobile app development frameworks and platforms (iOS, Android), including the ability to communicate effectively with developers and vendors.
• Proficiency in using mobile app analytics tools such as Google Analytics, Firebase, or other monitoring solutions to track app performance and user engagement.
• Basic knowledge of web technologies including HTML, CSS, JavaScript, and responsive web design principles.

2. Project Management Skills:

• Experience managing the development and lifecycle of mobile apps or digital platforms, with the ability to coordinate app updates, bug tracking, and feature releases in collaboration with external vendors.
• Excellent organizational skills with the ability to manage multiple projects, ensuring timely delivery and alignment with business objectives.

3. Communication and Collaboration:

• Excellent communication skills, with the ability to liaise between internal teams, stakeholders, and external vendors to ensure alignment and understanding of requirements.
• Strong presentation skills to effectively communicate project progress, updates, and concepts to stakeholders.
• Ability to incorporate feedback and work collaboratively with cross-functional teams to deliver digital solutions that meet both business and user needs.

About SMRT CorporationSMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter xe2x80x93 we take care of you and your well-being. Your Work Matters xe2x80x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters xe2x80x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.Come onboard the SMRT journey today.Vision
Moving People. Enhancing LifestylesCore Values
Respect, Integrity, Safety & Service, Excellence

SMRT Corporation