Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

About the Department
The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Personal Financial Services
We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

• Manage all telephone & email enquiries on travel related services
• Provide sound advise on travel plans which include route planning, fare options, visa & travel advisory, land co-ordination, accommodations, insurance etc
• Maintain high customer service and remain professional in all business dealings with the customers

Key Accoutabilities:

• Understand client\'s needs and operate within the Corporate Travel Policy of traveler\'s company
• Complete accurate records of reservations and offer best alternatives available in terms of pricing/routing.
• Work professionally and independently in providing Corporate Travel Services ie:

- planning of itineraries, making air, hotel, car reservations, ticketing, visa & travel advisory advice
- maintain accurate and updated personal traveler profile

• Incumbent may from time-time expected to see these customers face-face when needed to help customers plan itinerary
• Proactive in offering options to customers and follow through to ensure customers are fully satisfied with the service and product
• Work professionally and independently in providing travel services
• Provide recovery plan in the event of service lapse

Job Requirements

• GCE \xe2\x80\x9cO\xe2\x80\x9d/\xe2\x80\x9dA\xe2\x80\x9d level
• IATA /UTFTAA is an advantage
• Minimum 5 years in corporate travel industry
• Good knowledge of ticketing & fare construction
• Pleasant and sales-oriented
• Able to withstand work pressure and handle difficult situation
• Good command of spoken and written English; excellent telephone manners & good time management
• Strong teamwork, inter-personal skill and a positive customer focused attitude

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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UOB